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Senior Team Member

Gurugram, , India

Job Description:


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products; processing of payments and processing of trade finance transactions.

 Job Description

Individual will support Trade Operations team across all products including Letter of Credit, Collections, Open Account, Supply Chain Finance etc. He /She will be involved in day to day processing of transactions while ensuring adherence with Trade Guidelines (UCP 600, URR, URC etc) and Bank of America standards.


  • Monitor and ensure query resolution as per TAT
  • Monitor mailbox and act accordingly without delay.
  • Distribute work among the team on priority basis
  • Support fellow team members on queries relating to process
  • Verify all transactions
  • Identify risk areas in the process and implement mitigation plans
  • Escalate any process related ambiguities to the supervisors or manager for clarification
  • Support the team manager in capturing performance related data and report MIS on a timely basis
  • Identify and implement process improvements/best practices


  • Education : Graduate or MBA International Business/Finance
  • Experience : 2-4 years


Foundational Skills

  • Good Communication Skills (Verbal/Written)
  • In-depth knowledge of letter of credit cycle and processes
  • Knowledge of guidelines such as UCP, URR, ISBP, etc.
  • Problem solving and Analytical skills
  • Excellent interpersonal skills; positive attitude; team player; flexible
  • Open to working in a 24/7 environment

Desired Skills :

  • CDCS Certification
  • Financial Services/Ops experience

Work Timings

Night Shift – 5.30PM to 6.30 AM (Rotational)

Sat / Sun - Weekoff

Location: Gurugram

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
DLF Cyber City, Cyber Green, Gurugram, 122002