Collateral Specialist-CVS- Specialty Product Servicing

Job Description:

Job description:

Utilizes multiple computer systems for customer authentication, information gathering, analyzing and problem solving as it is related to facilitating the completion/correction of automobile collateral documentation. Must have strong communication skills. Must act as Bank of America's voice to the customer and consistently exhibit a high level of employee and customer engagement to delight our customers. Build customer loyalty through courtesy and friendliness, including addressing each customer by name. Contribute to a positive team environment by modeling appropriate behaviors and providing 360-degree coaching. Demonstrate Bank of America core values in all actions. Reliable attendance is critical.     

Required Skills:

• Strong phone skills with a proven track record of delighting customers
• Excellent analytic and problem-solving skills
• Excellent interpersonal and communication skills, written and verbal
• Solid knowledge of overall PC functionality in a Windows environment
• Strong typing skills and ability to navigate multiple mainframe and web based systems
• Ability to adapt quickly to change without negative impact to performance and/or productivity
• Strong organizational and time management skills to perform multiple tasks within limited time frames.
• Exhibit professional demeanor in all situations
• Customer-centric focus
• Flexible, willing to learn and self-motivated
• Will require good working knowledge of applications used to complete tasks

Desired Skills:

• Knowledge of titling processes with the DMVs
• 1 year in the financial industry
• Minimum 1 year of call center experience 
• Proficient in Microsoft Applications
• Basic understanding of loan/legal documents
• Systems experience: BOSS, LINX, Magellan, FileNet
• General knowledge of products/services including basic understanding of simple-interest loans

Enterprise Description:

Associate should have knowledge necessary to research and/or service active and/or paid off automobile, marine and recreational vehicle collateral. Works in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected. Completes reports and logs work assignments as required. May have direct contact with bank customers, state licensing agencies, and business partners and is expected to present self and department in a professional manner. Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment. Should effectively use Outlook, Excel and Word as required by team function. Must have ability to work independently, set priorities, and solve routine problems without direct supervision. Will be required to demonstrate adaptability to change, show leadership abilities in team huddles and meetings, and an ability to work in a self-directed team environment. Undetected errors could have measurable impact on external customer and dealer relationships.
 

Shift:

Hours Per Week: