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Production Support - Rates

New York, New York

Job Description:

Work as a level one support for the rates business. The rates support role requires someone who can work high pressure trading environment and assimilate information from multiple sources quickly. The role requires a good problem solver, and someone who can adhere to strict procedures and guidelines which include incident, service request and change management.

Supports Global Markets Trading functions. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Installs new hardware, software, and maintains existing hardware. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. Typically 1-3 years of technology experience.

Role Responsibilities:
The following are key responsibilities fulfilled by a Rates and Risk MAPS Analyst (although not limited to):
• First point of contact for business requests and reported impact (Business facing)
• Monitoring and alerting of critical trading system environments
• Release implementation and post-release testing
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Troubleshooting of complex systems issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements


Required Skills:

•The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly

• An independent sense of motivation to continuously improve themselves and their environment

• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences

• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents


Desired/Other Skills:

The core set of technical skills that are beneficial in the role are:

• Incident, problem and service management.

Being able to support

• Operating systems:  Solaris, Linux, Windows

• Programming languages:  Python, .NET, Java

• Scripting languages: Unix Shell, Perl, Python

• SQL (Intermediate level:  multi-table joins, grouping results, etc...)

• Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)


Relevant areas of business expertise would include:

• Product knowledge – Fixed Income, Currencies, Commodities, Credit, Mortgage-backed Securities, Interest Rate Derivatives

• Electronic trading and exchange connectivity

• Market data distribution

• Risk and P/L delivery

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.


2nd shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
1133 Ave of the Americas, NY, New York, 10036