Timely manages and resolves customer and business partner initiated requests relating to the Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans. Responsibilities include but are not limited to performing routine and complex account analysis and research of payments, correspondences, loan statements and monetary transactions generation. Financial acumen and balancing performed on numerous types of service requests and monetary reports. Responsibilities also involve coordination of multiple departments and lines of business to ensure customer or business partner satisfaction, to include telephone contact/interaction. Performs in-depth research on inquiries related to understanding other bank products and working with various departments for transaction resolution. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions and as needed. Occasional heavy lifting and bending may be required.
Enterprise Role Overview:
Responsible for any of the following and specific assignments/ responsibilities: monitoring and clearing system rejects, tracking and identifying trends, timely/accurate posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, preparing and processing general ledger entries, inputting and balancing batch work to the loan system. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients.
2+ years of research experience
2+ years of balancing/reconciliation in the financial industry.
2+ years of call center phone experience.
Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.
PC knowledge, 10-key and typing proficiency.
Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.
Demonstrates ability to exceed quality and productivity standards.
Strong team player.
Adaptation to change, initiative to understand business unit objectives and end-to-end processes.
Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction
Shift:1st shift (United States of America)
Hours Per Week:40
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