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Consultant - Non Trading Support

Charlotte, North Carolina;

Job Description:

Supports Non-Trading functions of Wealth and Investment Management, GTS and GCIB. Participates in design, development and support of business critical non-trading systems, often using new technologies. Serves as a fully seasoned/proficient technical resource. May manage projects and direct activities of a team related to special initiatives or operations. Provides technical knowledge and capabilities as a member of a project team or as an individual contributor. Works under minimal supervision, with general guidance from more seasoned consultants or managers.

Key Responsibilities 

  • Triage application alerts and take appropriate action for resolution 

  • Work with vendors for incident restoral/resolution 

  • Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues 

  • Primary for Problem Management including root cause analysis

  • Perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks) 

  • Documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).

  • Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health 

  • Monitor capacity and performance 

  • Post- implementation validation of changes

  • Provide Level 2/3 support, own incident to closure 

  • Monitor application/infrastructure for alerts, including alerts from downstream components (Telephony, DB and Storage) 

  • Knowledge of fault diagnosis of video and audio conferencing equipment 

Required Skills: 

  • Experience with cross-platform video and voice interoperability with Zoom, WebEx, Jabber, Skype, Cloud Connectivity, WebCasting and Cisco TelePresence

  • Expertise in audio and video equipment including; Cisco TelePresence, Crestron, AMX, Biamp, and video monitors.

  • Experience managing video conferencing components, platforms, interfaces through telemetry.  Developing tools a plus.

  • 3+ years of experience operational support for multi-vendor collaboration platforms and conferencing rooms at a large enterprise 

  • 3+ years of support experience with break/fix responsibilities with collaboration, cloud-based, audio and video conference networking

Assist senior staff, providing resolution to an assortment of problems of moderately complex scope related to systems engineering activities, including organizing development of OS technical support,systems programming and data center capabilities. Works under general supervision, carrying out routine and semi-routine engineering and/or analytical tasks and activities associated with one or more technical areas within the engineering function such as, system design, engineering, implementation, or operations/user support. . Additionally, participates in and contributes to the fulfillment of team or functional goals and objectives through assigned projects or involvement in phase(s) of larger enterprise projects. Typically 3-5 years of systems experience.

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20050113

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus: