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AVP, Corporate Cards Dedicated Service Director

Singapore, , Singapore

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Position Description

This position is for a Corporate Cards Dedicated Service Director (DSD) role within the Treasury Service, Fulfillment & Operations (TFSO) organization. Treasury Fulfillment, Service & Operations is responsible for the end-to-end implementation, servicing, and operations of all treasury and depository solutions for corporate, commercial and business banking clients globally, and for treasury operations in Canada, EMEA, Latin America and Asia. The DSD is the first point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Key Responsibilities

  • Provides day-to-day account servicing, resolution and operational requests for accounts and clients
  • Identifies, resolves and discovers root causes through research and analysis to provide solutions in a timely manner with error free quality
  • Responsible for account management (based on client requests received) including: handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution
  • Leverages knowledge and industry best practice to provide best in class solutions for customers and actively acts as a trusted advisor to the client through a consultative approach
  • Works closely with Sales, Client Fulfillment, Operations, Technical Helpdesk as well as other internal partners to provide the client with a seamless experience
  • Works independently with minimal supervision and promptly escalates matters requiring senior attention
  • Must be client focused, able to build and sustain relationships, transcend silos to achieve swift adoption and communicate crisply and candidly to drive client delight

Key Requirements

  • Good knowledge of the various corporate card solutions, with a minimum of 2 years in a similar role
  • A minimum of 2 years client facing experience
  • Ability to be self-directed and flexible
  • Good team player, enthusiastic, and committed
  • Ability to work under pressure, meet deadlines, navigate change, and prioritize daily
  • Strong attention to detail is critical
  • Ability to prioritize, use own initiative and be flexible
  • Proactive approach to problem resolution
  • Proven ability to create and deliver business results
  • Strong written and verbal communication skills

Desired Skills (if any)

  • Familiarity with corporate card systems, such as SDG2, TSYS,
  • Proficient in Microsoft Office application suite
  • Additional language skills a plus

Learn more about this role

Full time

JR-20049352

Manages People:

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
50 COLLYER QUAY, Singapore, 049321