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Sales Inbound Call Center

Rio Rancho, New Mexico

Job Description:

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Every day we provide unmatched convenience by serving approximately 66 million consumer and small business clients. At Bank of America, we strive to be a bank for everyone.  Like the people we serve, we come from every walk of life.  We are proud of our inclusive culture because when you create a workplace where all employees can thrive, everyone benefits.
 
As part of the Bank of America team, Advanced Client Solutions Associates listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. Make a difference where it counts by joining our team at Bank of America.  We’re seeking skilled sales professionals who can advise and advocate for our client’s most important financial needs.  Associates are sales professionals who work in a call center and understand that being there for our clients is our number one priority.   What would you like the power to do?

As an Advanced Client Solutions Associate, you can look forward to

• Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
• Working in a collaborative environment with a team of professional preferred sales agents and managers in a call center.
• Communicating with clients throughout the entire shift with structured breaks.
• Navigating multiple computer systems while interacting with the client.
• Listening to, understanding and providing needs-based sales solutions for our clients.
• Incentive opportunities for meeting and/or exceeding critical performance standards.
• Opportunity for advancement with structured career development paths.
• World-class suite of benefits including tuition and child care reimbursement and employee discount programs.

We’ll help you

• Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching.
• Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
• Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.

You’re a person who (required skills)

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
• Is comfortable receiving ongoing performance feedback and coaching
• Is comfortable with ongoing change and learning new technology/processes
• Has a minimum of one year of sales experience with cross-selling, upselling or referring products
• Has at least an intermediate level of proficiency with computers
• Is self-motivated with excellent organizational skills
• Has strong decision-making and problem-solving skills

You’ll be better prepared if you have (desired skills)

• Experience in the banking/financial industry
• Experience working in a call center
• Experience in telephone sales

We’re a culture that

• Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
• Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
• Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
• Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
• Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Initially you will be required to work from home and/or remotely in this role:

  •          Internet Service Provider at home (no public WiFi or Internet)
  •          Sufficient room to set up a laptop, monitor, keyboard and mouse
  •          Comfortable space to work for a full shift
  •          Quiet, private and SECURE space in which to work

    2nd Shifts Available:

    Monday - Thursday - 1:00pm - 10:00pm Sunday 9:30am - 6:00pm (off Friday and Saturday)

    Tuesday - Friday -1:00pm - 10:00pm and Saturday 9:30am - 6:00pm(off Sunday and Monday)

      Shift:

      2nd shift (United States of America)

      Hours Per Week: 

      40

      Learn more about this role

      At Bank of America, I get to help our valued clients every day.

      On screen copy:
      Advanced Client Solutions Sales Agent

      My role in Advanced Client Solutions is to assist Bank of America credit card clients by looking for ways to save them money and deepen their relationship with Bank of America.

      On screen copy:
      Assist credit card clients by looking for ways to save them money

      As an Advanced Client Solutions Sales Agent, it’s important that I am available to my clients throughout the day. Outside of short breaks and lunch, I am on the phone all day helping my clients take advantage of Bank of America’s many products, services and digital platforms. And, since being there for our clients is our number one priority, sometimes that means I may work weekends or holidays.

      This role requires me to be self-motivated and focused throughout the day, always asking clients questions to strengthen their relationship with Bank of America.

      On screen copy:
      Fast-paced environment

      I enjoy working in a fast-paced environment that allows me to interact with a variety of clients each day, whether it’s on the phone or through our online chat platform.

      On screen copy:
      Competitive Benefits

      • Paid Time off
      • Tuition Reimbursement
      • 401(k)
      • Health, Dental & Vision
      • Career Planning
      • Child Care Reimbursement for Income-Eligible Employees

      We also have a ton of great benefits here, including competitive pay, paid time off and tuition reimbursement — just to name a few.

      Of course, some days can be challenging. You have to be flexible, always adapting your approach to meet the needs of each client while still ensuring rules and regulations are properly covered.

      On screen copy:
      Work hard, multitask, and maintain a good attitude
      You also have to be willing to work hard, multitask and maintain a good attitude.

      We use cutting-edge technology to keep up with the demands of our clients. This requires being able to use several operating systems, sometimes all at once. It can be tough at first, but everyone is really supportive and willing to help.

      On screen copy:
      Opportunity for career growth

      And once you get the hang of things, there is so much opportunity for career growth here.

      On screen copy:
      Trained by the award-winning Academy at Bank of America

      Bank of America’s award-winning Academy will provide you with all the tools and resources you need to succeed in your career.

      It starts on day one with your onboarding program and continues throughout your career. Ongoing development programs, hands-on practice, dedicated coaches and defined career paths are just a few of the perks.

      On screen copy:
      Manager cares about helping reach your goals

      With so many career opportunities all over the world, Bank of America offers nearly endless room for career growth and my manager cares about helping me reach my goals.

      It’s wonderful to know I work for a company that promotes inclusion; where all employees have the opportunity to achieve their goals.

      And that’s what makes it so easy to help others on the phone every day — knowing that my company is also here to help me.

      We all have goals. Pursue yours at Bank of America.

      On screen copy:
      Learn more: bankofamerica.com/Careers

      Disclosures:
      Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

      Bank of America, N.A. Member FDIC. ©2019 Bank of America Corporation.

      Full time

      JR-20049183

      Manages People: No

      Travel: No

      Manager:

      Talent Acquisition Contact:

      Referral Bonus:

      Street Address

      Primary Location:
      4330 PICABO ST NE, NM, Rio Rancho, 87144