Application Support Analyst

Job Description:

Provide analytical and technical support for Java/J2EE/Oracle applications. Role requires strong application support background. Ideal candidate will be viewed as an Application subject matter expert.

The position requires the ability to communicate complex functional and technology solutions across differing audiences including technical, managerial and vendors.

The position requires on-call support.

Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.

• Experience in resolving both application and infrastructure incidents

• Proactive in identifying, escalating, and addressing platform stability issues and risks

• Experience in production support and follow the sun support model

• Ability to create well-defined documents

• Ability to communicate effectively with people of varying degrees of technical expertise.

• Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up

• Excellent problem solving skills

• Excellent verbal and written communication skills

Required Skills:

• Java, J2EE, Oracle, SQL, WebLogic

Core Technology Infrastructure Organization:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

Hours Per Week: