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Officer, Senior Operations Analyst

Jakarta, , Indonesia

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Position Description

Treasury Fulfillment, Service & Operations is responsible for the end-to-end implementation, servicing, and operations of all treasury and depository solutions for corporate, commercial and business banking clients globally, and for treasury operations in Canada, EMEA, Latin America and Asia.

Key Responsibilities

Client onboarding

  • Received legal documents and other KYC documents from Implementation Advisor
  • Reviews and translates received legal documents (deed of establishment, articles of association, certificate of registration, business license, tax id, passport/id card) and KYC documents against Customer Due Diligence checklist
  • Reviews and checks for authorized persons
  • Uploads KYC documents to Global Documentation System
  • Handles requests and queries from KYC team in relation to complete the onboarding process

Account opening

  • Receives instruction for account opening from Implementation Advisor
  • Process account opening in the system

Account maintenance

  • Receives mandate letter or board resolution from client service team to update authorized person for current account
  • Reviews and verifies the authorized persons and signatures against Board Resolution, Deed of Establishment/Articles of Associations, or ID Card/Passport
  • Updates authorized persons and their signatures
  • Update account interest rate as per Banker’s request
  • Complaint handling related to operations process with client services

KYC Refreshment

  • Check and review client documents need to be updated
  • Send notification letter to client to update data/documents
  • Reviews received update documents from client

Account closing

  • Receive instruction letter from client to close account
  • Process account closing in the system

Reconciliation & Reporting

•             Preparing data report and process into Regulatory Report System (Quarterly, Monthly,


•             Handling BI reporting

•             Monitoring Straight Trough Process (STP) within Central Operations area, helped communicate

               With related party, coordinating the testing of system enhancement

•             Investigating issues within Central Ops and prepare incident report

•             Monthly Interest update into system

Key Requirements

  • Having an experience in handling on boarding client and maintain account
  • Having an experience in handling  government Reporting
  • At least 5 years working experience in bank operations
  • Able to work proactively as a good team work in the team
  • Able to work in under pressure

Desired Skills

  • Understand and able to use Microsoft Word, Excel, Pivot and Macro
  • Good understand English language in written and spoken

Learn more about this role

Full time


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