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Senior Relationship Manager- EGP (FP)

Wayzata, Minnesota

Job Description:

Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Lynch Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. 

Senior Relationship Manager

The Senior Relationship Manager supports the Financial Advisor Team to further develop and enhance existing client relationships. Promotes growth and acquisition through frequent client meetings and discussions covering investment strategy, account performance, new products, and market developments. Works closely with portfolio managers, product specialists and/or relevant team members to coordinate all sales and service activities. Serves as lead owner and relationship manager for medium-sized to complex accounts; develop and implement the team’s client service model; ensures deepening of client relationships by maintaining a thorough knowledge of Wealth Management and Enterprise lending, banking, and investment products and services, and firm policies and procedures.

Role Responsibilities

Act as a primary point of contact to clients seeking a personalized high-touch relationship
Document client interactions and provide team with time sensitive updates
Develop, monitor, and execute on team service model
Conduct introductory client meetings
Engage FAs, specialists/partners to address client's needs
Serve as lead owner and relationship manager for a group of clients
Identify and own the process for client review meetings
Host client review meetings to assist in re-discovery conversations, capture notes and follow up in Sales Force, and track all actions/activities to ensure highest level  of client service
Lead the management and facilitation process of elevated client issues/concerns
Organize and facilitate client appreciation events

Qualification

Series 7, 63/65 or 66 or equivalent; must obtain all state registrations in support of Financial Advisor(s) and Advisor Team(s)  If Series 7, 63/65 or 66 or equivalent are not currently held, must be obtained within a specified timeframe to be eligible for Specialist position.
SAFE ACT Registration; ADV-2B Required
Obtain and/or maintain at least one firm approved designation
Possess and demonstrate strong communication skills
Ability to lead through collaboration and influence without direct authority to effectively partner with all EGP roles, product specialists and across enterprise
Proven ability to build and deepen client relationships to identify opportunities for business growth
Detail oriented with strong organizational skills, and ability to manage multiple tasks and priorities at once
Advanced knowledge and understanding of the suite of Wealth Management products and services
Proven ability to manage risk and make sound decisions
Ability to identify client needs and concerns and articulate appropriate approach to align solutions to goals
Ability to independently research escalated client issues for response/resolution
LOS 5+ years or relevant industry experience

Relationship Manager

The Relationship Manager supports the Financial Advisor team to further develop and enhance existing client relationships.  He or she will spend the majority of time on relationship management activities, acting as a key point of contact for clients on any non-administrative requests/needs.  Assist with and attend client meetings and discussions covering investment strategy, account performance, new products, and market developments in an effort to promote growth and acquisition. Engage portfolio managers, product specialists and/or relevant team members to support the coordination of all sales and service activities. Works with the Financial Advisor and/or team Senior Business Manager to develop, implement, and monitor the team’s client service model.

Role Responsibilities

Identify and own the client onboarding process
Document client interactions and provide team with time sensitive updates
Execute on team service model
Assist the Financial Advisor Team and/or Senior Business Manager in developing, and monitoring the team's client book segmentation strategy
Engage specialists/partners to address client's needs
Identify and own the client off boarding process
Attend client review meetings to assist in re-discovery conversations, capture notes and follow up in Sales Force, and track all actions/activities to ensure highest  level of client service
Monitor and report on client satisfaction and manage the resolution of client escalations

Qualifications

Series 7, 63/65 or 66 or equivalent; must obtain all state registrations in support of Financial Advisor(s) and Advisor Team(s)  If Series 7, 63/65 or 66 or equivalent are not currently held, must be obtained within a specified timeframe to be eligible for Specialist position.
SAFE ACT Registration; ADV-2B Required
Obtain and/or maintain at least one firm approved designation
Possess and demonstrate strong communication skills
Ability to lead through collaboration and influence without direct authority
Detail oriented with strong organizational skills, and ability to manage multiple tasks and priorities at once
Thorough knowledge and understanding of the suite of Wealth Management products and services
Proven ability to manage risk and support sound decisions
Ability to research escalated client issues for response/resolution

Shift:

1st shift (United States of America)

Hours Per Week: 

37.5

Learn more about this role

Full time

JR-20047709

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
315 LAKE ST E, MN, Wayzata, 55391