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Sr. Customer Service Representative - Wire

Scranton, Pennsylvania

Job Description:

 Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.


Required Skills:
•        Excellent verbal and written communication skills
•        Strong organizational skills
•        Ability to multi task using various bank systems
•        Ability to problem solve
•        Ability to work independently in a team environment
•        Ability to learn rapidly and understand concepts quickly
•        Strong PC skills
•        Ability to work overtime as required
•        Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
•        Excels in working among diverse viewpoints to determine the best path forward
•        Experience in connecting with a diverse set of clients to understand future business needs  - is a continuous learner
•        Commitment to challenging the status quo and promoting positive change
•        Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
•        Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
       
Desired Skills:
•        High volume inbound contact center experience
•        Customer Service experience a plus but not required
•        ACH/Wire and/or banking experience a plus

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20046971

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
1 Fleet Way, PA, Scranton, 18507