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Consultant System Engineer- SACM Analyst

Jersey City, New Jersey

Job Description:

LOB Job Description:

Description

Responsible to ensure that all data, integrations, data exceptions and supplier feeds are monitored, evaluated and escalated where required to protect the integrity of the Asset/CI data.

SME in SOR functionality, knowledge of policy, process, and procedure, strong communication, change coordinator.

Manages and monitors OOS (Out of Service Process) to control and recover devices off network.

Manages CRS (Cost Recovery System) files for BTL billing for technology equipment.

Ad Hoc reporting needs for various LOB/User requests.

Responsible for SACM research queue for MyTech Cost Portal

Skills/Competencies

Standards:

 - ITIL Foundations v3,  ITIL Intermediate Service Transition

Technical

-             Demonstrated understanding of Remedy, Data Analysis, Excel tools, Other skills to be added by specific organization

Behavioral:

-             Detail oriented, Good organization skills, Provides support for users of information technology, including service level management, capacity management, availability management, etc.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20046648

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
101 HUDSON ST, NJ, Jersey City, 07302