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Vice President, Treasury Fulfillment & Service Senior Advisor

Jakarta, , Indonesia

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Position Description

Treasury Fulfillment, Service & Operations is responsible for the end-to-end implementation, servicing, and operations of all treasury and depository solutions for corporate, commercial and business banking clients globally, and for treasury operations in Canada, EMEA, Latin America and Asia.

We are currently seeking a Client Service Associate to join our team. We not only offer the training and support you’d expect from a leading global bank but also the opportunity to grow your career. With exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth of the team, we can offer excellent development.

Key Responsibilities

  • Provides day-to-day account servicing, resolution and operational requests for accounts and clients.
  • Identifies, resolves and discovers root causes through research and analysis to provide solutions in a timely manner with error free quality.
  • Responsible for account management (based on client requests received) including: handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution.
  • Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests.
  • Understands the end-to-end process for sales, service and fulfillment.
  • Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight.
  • May have in person client engagement and presentation responsibilities.
  • Provides statistical analysis and initiates projects and processes to improve efficiency
  • Responsible for monitoring accuracy of data input into systems of record, information gathering, report generation and troubleshooting.
  • Maintain high standards on internal operational and financial controls to ensure risk mitigation protecting the client and the Bank.

Key Requirements

  • In-depth knowledge of customer service principles and practices
  • Solid knowledge of bank systems and navigational skills.
  • In depth knowledge of treasury, cash management products, wholesale operations
  • Sound knowledge of policies, relevant regulations to the banking business
  • Solid knowledge on problem analysis and problem-solving
  • Communicate and negotiate effectively
  • Must be client focused, build and sustain relationships, transcend silos to achieve swift adoption and communicate crisply and candidly to drive client delight.

Learn more about this role

Full time


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