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Genesys Outbound Developer

Charlotte, North Carolina;

Job Description:

Job Description:

The CTI Routing team is seeking an experienced Genesys Outbound Developer to assist with the implementation of Outbound campaign development. The candidate must be proficient and experienced with the Genesys Outbound Framework, Outbound Contact server and the build of campaigns and calling lists. The individual must be knowledgeable on how to create and troubleshoot different calling campaigns and respective treatments, with experience in deploying outbound solutions and administration of campaigns through tools such as GAX and CME.

Required Skills:

In depth knowledge of Genesys outbound framework.

Experience with configuration and options as it relates to OCS, specifically version 8.1.507.07.

Experience with administration and management of outbound campaigns through GAX

Experience with different outbound calling campaigns (Predictive, push preview, GVP…)

Experience developing API integrations

Knowledge of outbound skilling, treatments, SCXML programming for advanced treatments, and VXML programing for GVP applications.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20044828

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Referral Bonus: