Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market.
The Lead Operations Representative is responsible for managing the processing of USD and CAD dollar lockbox capture processing, image capture and handling of deposits, for Bank of America Lockbox clients.
Receive and sort incoming mail bins, courier packages and bulk shipments received from Lockbox clients and prepare for processing
Operate KXT cheque scanners
Operate Opex machines
Operate document scanners
Negotiate and verify cheque payments for deposit
Maintain maintenance of workstations to department standards on a daily basis
Complete and maintain daily statistical logs as required
Prepare courier documents and daily shipments for end of day
Prepare and file daily work documents for secure storage/filing
Other administrative duties
Ability to handle large volume of work under stringent deadlines while maintaining a high degree of accuracy
Physical ability to lift up to 50 lbs
Proficiency with Microsoft Office applications and keyboarding skills
Knowledge of the banks Treasury Lockbox product an asset
Excellent communication, organizational and problem solving skills
Demonstrated ability to work independently with minimal supervision; team player
Ability to meet established deadlines in a fast paced environment
Must be able to adapt quickly with the willingness to learn; will be required to cover off different responsibilities within the unit as necessary
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
What Bank of America Offers
Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.
Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.
Bank of America is an Equal Opportunity Employer.
Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
Learn more about this role
Located in Canada’s financial capital, we’re connected via the PATH underground network to hotels, shopping and major attractions like the CN Tower and the Hockey Hall of Fame.