ETS Support Analyst/Officer, CTO

Job Description:

LOB: CTO

Corporate Title: Officer or Analyst

Location: Zurich

Role Description:

We are looking for an End-user-support officer to join our Zurich based team. You will collaborate on maintenance, modification, and problem resolution of our systems to support ongoing delivery of services and/or operations. You will serve as a fully seasoned/proficient technical resource, providing technical knowledge and capabilities as a member of the team or as an individual contributor. As such you will:

• Engage in business impacting production incidents and end-user problem tickets to work through to resolution, including pc/laptop/thin client hardware, pc / Virtual desktop software, printer 1st level diagnosis, Audio Visual / Telepresence troubleshooting, Blackberry / Android / IOS mobility devices, network connectivity, etc.

• Engage engineering teams for process and application improvement opportunities

• Review system documentation for accuracy and update as necessary

• Assist Business Technology Partners in working through issues and engaging appropriate operational resources

• Support on software and system fault diagnosis, analysis and fix

• Take ownership of all user problems through to completion

• Contribute to risk awareness of technology and business impact

• Assist with other system related activities.

• Proactively keep customer updated with problem status at all times

• Identify and report risk as appropriate in accordance with the guidelines provided

• Engage with technology partners & vendors on a day to day basis

• When time allows you will be expected to provide your technical assistance to your branch colleagues if they require assistance. This assistance may also include travelling to other branch offices to provide backfill or project related assistance.

• Ensure all multi-media / presentation rooms are maintained in good working order.

• Assist with support for multi-media broadcasting

• Participate to Disaster Recovery testing and Business Continuity plans assistance.

Core Skills

• Previous experience in providing end user support ideally in a Trading environment

• Knowledge of  Mobility & Remote Connectivity Products support

• Knowledge & support of Market Data & banking applications

• Microsoft Certification (MCSE/MCSA/MCP’s)

• Market data certification / Training

• ITIL Foundations 

The Team

• Zurich is a relatively small office yet important for the volumes our Business generate. Employees are used to working in a familiar environment where relationships matter. Technically speaking the variety of technology implemented makes it possible for our Team to absorb  new skills and experiences when working  in conjuction with Global Teams and field SME’s.
• Our culture / mission can be summarized by the concept “Our Site Support Teams are the face of Technology”. We cover all aspects and by working well with the other local office Teams, sharing and handling together our  challenges we end up acting as a Virtual and bigger Team.

​Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.