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Operations Manager - Global Payment Investigations - Richmond, VA

Richmond, Virginia

Job Description:

Responsible for leading a Global Payment Investigations team under the Global Payment Operations line of business. Will serve as a people and process manager responsible for having direct reports that are focused on handing complex and varied client investigations. Will be responsible for resolving a broad variety of operational issues and will be required to coordinate across teams and regions. Provide strategic and tactical solutions to various problems. Identify and analyze complex problems across varied products and functions. Develops and analyzes procedures to enhance the process and drive operational excellence. Ensures proper adherence and communication of compliance and regulatory policies impacting the areas of focus. Will directly manage a team of associates which may include tenured staff as well as newly-hired staff.

Required Skills:

  • Strong understanding of end-to-end payment flows for both Wire and ACH

  • Experienced people manager with proven leadership in managing others

  • Ability to perform analytical tasks and have a strong Excel background

  • Excellent risk discipline and experience in operations

  • Ability to lead and deliver change initiatives; Change management experience is desirable.

  • Intellectually curious; comfortable to challenge the status quo and drive change.

  • Excellent written and oral communication skills – able to deliver a succinct message to varied audiences

Desired Skills:

  • Tableau reporting experience

  • Internal payment system background (GIN, WTX, CashManager, etc.)

  • Understanding of Payment Regulations impacting both Domestic and International regions

Additional Competencies and Behaviors:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
8011 VILLA PARK DR, VA, Richmond, 23228