Responsible for leading a Global Payment Investigations team under the Global Payment Operations line of business. Will serve as a people and process manager responsible for having direct reports that are focused on handing complex and varied client investigations. Will be responsible for resolving a broad variety of operational issues and will be required to coordinate across teams and regions. Provide strategic and tactical solutions to various problems. Identify and analyze complex problems across varied products and functions. Develops and analyzes procedures to enhance the process and drive operational excellence. Ensures proper adherence and communication of compliance and regulatory policies impacting the areas of focus. Will directly manage a team of associates which may include tenured staff as well as newly-hired staff.
Strong understanding of end-to-end payment flows for both Wire and ACH
Experienced people manager with proven leadership in managing others
Ability to perform analytical tasks and have a strong Excel background
Excellent risk discipline and experience in operations
Ability to lead and deliver change initiatives; Change management experience is desirable.
Intellectually curious; comfortable to challenge the status quo and drive change.
Excellent written and oral communication skills – able to deliver a succinct message to varied audiences
Tableau reporting experience
Internal payment system background (GIN, WTX, CashManager, etc.)
Understanding of Payment Regulations impacting both Domestic and International regions
Additional Competencies and Behaviors:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Shift:1st shift (United States of America)
Hours Per Week:40
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