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Operations Manager - Fort Worth, TX

Fort Worth, Texas;

Job Description:

Manages a specific operations segment or a small operations unit of the company's operations activities . May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience.

Required Skills:

  • Prior management experience in high volume production environment. 

  • Proven leadership skills across diverse workforce.

  • Demonstrated experience/knowledge of risk-reward situational leadership.

  • Demonstrated motivational leadership and strong performance to drive efficiency and effectiveness by influencing within or outside direct scope of responsibilities.

  • Proven communication skills on all levels supporting department strategies, policies and structure.  

  • Ability to recognize and/or lead resolution of customer/workflow impact issues across business lines and with multiple systems. 

  • Excellent organizational skills, customer service skills, problem solving/analytical skills, documentation, PC knowledge, and must be able to multi-task.

  • Exhibit professional demeanor in all situations.

Desired Skills:

  • Monetary experience - including knowledge of Debits, Credits, Reconciliation, etc.

  • 2+ years leadership Consumer and Business Loans and/or 3 years in the financial industry.

  • Utilizes tools to diagnose root cause and implement plans for process improvements.

  • System knowledge of IALS, LINX and BANA management tools.

  • Strong monetary experience desired.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus: