Operations Manager - Fort Worth, TX

Job Description:

Manages a specific operations segment or a small operations unit of the company's operations activities . May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience.

Required Skills:

• Prior management experience in high volume production environment. 

• Proven leadership skills across diverse workforce.

• Demonstrated experience/knowledge of risk-reward situational leadership.

• Demonstrated motivational leadership and strong performance to drive efficiency and effectiveness by influencing within or outside direct scope of responsibilities.

• Proven communication skills on all levels supporting department strategies, policies and structure.  

• Ability to recognize and/or lead resolution of customer/workflow impact issues across business lines and with multiple systems. 

• Excellent organizational skills, customer service skills, problem solving/analytical skills, documentation, PC knowledge, and must be able to multi-task.

• Exhibit professional demeanor in all situations.

Desired Skills:

• Monetary experience - including knowledge of Debits, Credits, Reconciliation, etc.

• 2+ years leadership Consumer and Business Loans and/or 3 years in the financial industry.

• Utilizes tools to diagnose root cause and implement plans for process improvements.

• System knowledge of IALS, LINX and BANA management tools.

• Strong monetary experience desired.

Shift:

Hours Per Week: