Manages a specific operations segment or a small operations unit of the company's operations activities . May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience.
Prior management experience in high volume production environment.
Proven leadership skills across diverse workforce.
Demonstrated experience/knowledge of risk-reward situational leadership.
Demonstrated motivational leadership and strong performance to drive efficiency and effectiveness by influencing within or outside direct scope of responsibilities.
Proven communication skills on all levels supporting department strategies, policies and structure.
Ability to recognize and/or lead resolution of customer/workflow impact issues across business lines and with multiple systems.
Excellent organizational skills, customer service skills, problem solving/analytical skills, documentation, PC knowledge, and must be able to multi-task.
Exhibit professional demeanor in all situations.
Monetary experience - including knowledge of Debits, Credits, Reconciliation, etc.
2+ years leadership Consumer and Business Loans and/or 3 years in the financial industry.
Utilizes tools to diagnose root cause and implement plans for process improvements.
System knowledge of IALS, LINX and BANA management tools.
Strong monetary experience desired.
Shift:1st shift (United States of America)
Hours Per Week:40
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