Utilizes multiple computer systems for customer authentication, information gathering, analyzing and problem solving as it is related to facilitating the completion/correction of automobile collateral documentation. Must have strong communication skills. Must act as Bank of America's voice to the customer and consistently exhibit a high level of employee and customer engagement to delight our customers. Build customer loyalty through courtesy and friendliness, including addressing each customer by name. Contribute to a positive team environment by modeling appropriate behaviors and providing 360-degree coaching. Demonstrate Bank of America core values in all actions. Reliable attendance is critical.
Strong phone skills with a proven track record of delighting customers
Excellent analytic and problem-solving skills
Excellent interpersonal and communication skills, written and verbal
Solid knowledge of overall PC functionality in a Windows environment
Strong typing skills and ability to navigate multiple mainframe and web based systems
Ability to adapt quickly to change without negative impact to performance and/or productivity
Strong organizational and time management skills to perform multiple tasks within limited time frames.
Exhibit professional demeanor in all situations
Flexible, willing to learn and self-motivated
Will require good working knowledge of applications used to complete tasks
Knowledge of titling processes with the DMVs
1 year in the financial industry
Minimum 1 year of call center experience
Proficient in Microsoft Applications
Basic understanding of loan/legal documents
Systems experience: BOSS, LINX, Magellan, FileNet
General knowledge of products/services including basic understanding of simple-interest loans
Associate should have knowledge necessary to research and/or service active and/or paid off automobile, marine and recreational vehicle collateral. Works in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected. Completes reports and logs work assignments as required. May have direct contact with bank customers, state licensing agencies, and business partners and is expected to present self and department in a professional manner. Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment. Should effectively use Outlook, Excel and Word as required by team function. Must have ability to work independently, set priorities, and solve routine problems without direct supervision. Will be required to demonstrate adaptability to change, show leadership abilities in team huddles and meetings, and an ability to work in a self-directed team environment. Undetected errors could have measurable impact on external customer and dealer relationships.
Shift:1st shift (United States of America)
Hours Per Week:40
Learn more about this role
Set ‘Where the West Begins’, our office is walking distance to Sundance Square—a popular 35-block destination with colorful architecture and lots of shopping, entertainment and dining.