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Production Services Analyst

Pennington, New Jersey;

Job Description:

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves less complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have awareness and exposure to basic technical principles, concepts and techniques. Competent to work under supervision on less complex systems issues, in some cases working from documentation. Limited responsibility. Limited knowledge of business or function for which system is designed. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Key Responsibilities:

  • Production Services Analyst is responsible for the execution of the day to day operational technology platform.
  • Takes ownership of escalation and performs trouble shooting, analysis, research, and resolution using advance query and programming skills.
  • Work activities specific to Production Services roles include Problem/Incident management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate, Change/Configuration management, etc.
  • The Production Services Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in the ticketing system, and communicates effectively with development and internal business operations teams.
  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analytics that drive improvement in all areas of Production Services.
  • Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
  • Performs analytical, technical and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
  • Resolves less complex issues.
  • Consults with end users to determine appropriate actions.
  • Should have awareness and exposure to basic technical principles, concepts and techniques.
  • Competent to work under minimal supervision on less complex system issues, in some cases working from documentation.
  • Limited knowledge of business or function for which system is designed.
  • Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • This is an in-office position that requires 24X 7 on-call support on a rotating basis. Currently we are in a work at home situation due to the pandemic, but will return to an in-office position when it is safe to do so.

Required Skills:

  • Experience using Windows, SQL, JavaServer Pages (JSP), JavaScript, Spring Framework
  • Strong communications skills
  • Willingness to learn
  • Works independently and flexible.

Desired Skills:

  • Experience with mainframe programming, COBOL, JCL, TSO, ZOS, CA7 scheduling

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20042499

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus: