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Officer, Payment Operations -Team Lead

Chennai, India

Job Description:


Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World:

Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Role Overview

Global Corporate Banking Technology & Operations is seeking to expand its services & infrastructure in Asia. The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth demands from clients and client management groups in the product areas of Payments/Wire, Trade & Credit Services, Bank Notes, Commercial cards etc.

Key Responsibilities

  • Effectively support in processing transactions in the Payments area relating to Fx/INR payments, and ensure errorless delivery to clients.
  • Support business objectives in Payments area through adherence to all internal & external procedures & customer service orientation.
  • Ensure compliance with reporting/ response deadlines
  • Direct interaction with clients/counterparts in other branches for resolution of queries and follow-up on documentary exceptions.
  • Regular Interaction with internal and external clients for job related activities.
  • Contributing towards department efforts in the areas of constant process improvement, improving productivity etc.
  • Preparation of Internal and Customer related MIS as per the requirement

Key Responsibilities

  • Graduate/MBA from a reputed institutes with about 5 to 6 years’ of experience in operations processing in a bank
  • Good knowledge of payment operations
  • Strong written and oral communication skills
  • Excellent Customer Service and Inter-personal skills.
  • Good computing and accounting skills.
  • Quality conscious and having flair for constant process improvement.
  • Ability to manage volumes with accuracy.

Learn more about this role

Full time


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