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Senior Manager

Gurugram, India

Job Description:


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a non-bank subsidiary of Bank of America, part of Global Business Services in the bank.


Process Overview*:

Process Automation Team is responsible for analyzing, handling and driving all Efficiency & Automation initiatives in close partnership with Ops & Automation Leads. The team closely works with Operation Leads & Technology teams (locally as well as globally) & acts as a bridge between the two to drive various initiatives to streamline the mainstream Ops. The team is required to have in-depth understanding of the flows and understand the business & tech limitations to drive initiatives to successful completion. The team is also responsible for driving and implementing automation initiatives & contribute to linked processes like SCTO having a touch point across COS.  

Job Description*:

This is an IC role. The candidate will be working on different Initiatives driving opportunities across Business Streams either via Automations (WorkFusion/ UI Path/ Pega) or via application enhancements to help streamline BAU Ops processes and drive efficiencies in the team. The candidate will be expected to have a good grasp on business needs and domain knowledge in Trade Life Cycle, Reference data Operations & various products. The candidate should able to think out of the box to help identify automation & efficiency opportunities for various business streams.

The incumbent will be an integral part of a multi-disciplinary team whose mandate will be to deliver industry leading Front-to-Back process and technology solutions. Acting as a change agent, he/she will manage a variety of value-driven initiatives at every phase of the project life-cycle. Use his/her knowledge of processes and best practices within technology (application integration / application development), Operations, Project management to assist in identification, assessment and resolution of complex issues/problems. As a member in the group, he/she will support Global and strategic initiatives and be accountable for driving change and executing successful implementations.


  • Must be a team player perspective & be able to communicate confidently

  • Communication skills will be heavily utilized in forming and communicating a change agenda and gaining stakeholder buy-in

  • Drive various Strategic and Automation Opportunities in COS for various funded initiatives

  • Preparation of Business Use Cases for submission and approval of Funding

  • Working with the Application, Operations & Automation Leads in fixing glitches, feed issues, drive efficiencies from source systems and solutions

  • Conversant with Innovative tech like Python, Automation tools like UI Path/ WorkFusion to help identify business scenarios for their application


  • Education*: B.Com/ B.TECH/M.B.A  with domain experience in Markets/ Banking/ Payments  

  • Experience Range*: 14+ years strong experience in driving various initiatives & working with geographically dispersed teams

Mandatory Skills

  • Strong domain experience across different business streams ( Markets, Banking)  

  • Knowledge of equities, fixed income settlements  and their interdependence on COS to drive efficiencies

  • Evaluating and bringing in the efficiency in existing testing process

  • Participate in meetings/walkthrough session/group meetings

  • Strong People Manager and drive the team to deliver tangible results

  • The incumbent should have an aptitude to learn new technologies like python, machine learning, RPA

Desired Skills: Flexible

Work Timings*: 11:30 p.m. till 08:30 p.m. (UK Shift)

Job Location*: Gurgaon

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Full time


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Street Address

Primary Location:
Infospace, Gurugram, 122016