Operations Manager - Global Payment (Wire Transfers - 3rd Shift) - Scranton, PA

Job Description:

Manages a team of 9 FTE and a Team Leader. Oversees the processing of wire transfers. The successful incumbent must have strong leadership skills, demonstrated ability to delegate work in a virtual environment, coach, train and meet critical deadlines.

Must have end to end knowledge of wire processing including CHIPS, Fedwire and SWIFT formatting. 

Strong knowledge of straight through processing requirements, database rules and ability to interpret wire transfer audit trails and other complex transactions. Expertise in various bank applications, including Bankers Almanac/TGBR, GIN, DDA. Ability to meet all quality standards and implement process improvements.

Desired skills include prior Six Sigma certification, WTX database skills, ability to create ad hoc reporting and analyze data.

Required Skills and Experience:

• Management, communication and associate engagement skills

• Ability to coach and develop teammates, provide training support, write procedures and job aids

• Basic knowledge of laws, rules and regulations governing the wire transfer service

• The successful incumbent will have strong U.S. dollar clearing product knowledge

• Ability to drive process improvements while meeting all compliance requirements

• Strong knowledge of electronic funds transfer automation capabilities to enhance straight through processing

• Able to develop reporting requirements, analyze information and make data driven decisions

• Demonstrated ability to lead a high volume, high risk process maintaining quality standards

Desired Skills and Experience:

• Strong PC skills, Microsoft suite, Excel, Word, PowerPoint

• Basic knowledge of wire transfer system processing rules

• Basic knowledge of wire transfer system database functionality

Other Qualifications

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

Hours Per Week: