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Business Analyst for Banking Production Services

Richmond, Virginia;

Job Description:

Provides technical systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software, hardware developers and vendors. Proficient to work fairly independently on the most complex projects, and often on multiple phases. Working knowledge of business or function for which application or system is designed. Often responsible for the completion of a component of a project. Provides guidance and check the work of less experienced associates. IT degree preferred or substantially equivalent experience. Typically requires a minimum of 3-5 years of applicable experience.

    Responsible for providing first point of contact support to internal users by providing day-to-day inquiry/system support for business partners on supported applications. Consults with technology support and acts as a liaison with business partners during the resolution of system issues. Understands the end-to-end process to answer inquiries and resolve moderately complex requests under supervision. Keep abreast of all functions, changes and enhancements. Must be client focused and be able to build and sustain work relationships. Proficient to work fairly independently on various IT functions. Resolve routine issues regarding operations, including administration, error messages, on-line transactions, system status and downtime procedures, etc. Ensure user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercise judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques.

    Required Skills:

    • Strong customer service and interpersonal skills with demonstrated history of building partnerships across all teams and levels.
    • A work history of clear and effective written and verbal communications in a professional environment.
    • Must have strong analytical, problem solving skills, and follow-up skills
    • Prior work experience that required a consistent attention to detail 
    • A work history that demonstrates the ability to prioritize, multi-task and work independently
    • Must have Intermediate knowledge of Windows and Windows based applications
    • Must be proficient in MS Office applications
    • Must be shift flexible and work weekends or holidays as required
    • Must have the ability to use Service Desk related tools i.e. Ticket and Knowledge repositories
    • Technical support for applications in WINDOWS/UNIX

    Desired Skills:

    • Payments Processing
    • Ability to function independently, or as part of a team
    • Experience with banking of financial industry

    Technology Infrastructure Organization:

    • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
    • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
    • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
    • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
    • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
    • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.


    1st shift (United States of America)

    Hours Per Week: 


    Learn more about this role

    Full time


    Manages People: No

    Travel: Yes, 5% of the time


    Talent Acquisition Contact:

    Referral Bonus: