Provides technical systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software, hardware developers and vendors. Proficient to work fairly independently on the most complex projects, and often on multiple phases. Working knowledge of business or function for which application or system is designed. Often responsible for the completion of a component of a project. Provides guidance and check the work of less experienced associates. IT degree preferred or substantially equivalent experience. Typically requires a minimum of 3-5 years of applicable experience.
Responsible for providing first point of contact support to internal users by providing day-to-day inquiry/system support for business partners on supported applications. Consults with technology support and acts as a liaison with business partners during the resolution of system issues. Understands the end-to-end process to answer inquiries and resolve moderately complex requests under supervision. Keep abreast of all functions, changes and enhancements. Must be client focused and be able to build and sustain work relationships.
Proficient to work fairly independently on various IT functions. Resolve routine issues regarding operations, including administration, error messages, on-line transactions, system status and downtime procedures, etc. Ensure user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercise judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques.
Technology Infrastructure Organization:
Shift:1st shift (United States of America)
Hours Per Week:40
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