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Senior Manger

Gurugram, India

Job Description:


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Global Banking & Markets Operations (GBAM Ops) supports both the Global Banking & Global Markets Operations

  • Global Banking Operations delivers end-to-end services and operations, and comprehensive financial services solutions. This includes credit, depository, treasury and trade delivery and support. There are 3 major groups within the global banking operations
  • Global Markets Operations delivers end-to-end support for Global Markets sales, trading and underwriting businesses, and certain shared services across securities, derivatives, foreign exchange, futures, options and commodities products for Corporate Treasury, Corporate Investment Portfolio and GWIM.
  • (GBAM Ops Change) Global Markets Shared Operations (GMSO) Group is responsible for all operations and services common in both the Equities and Fixed Income, Currencies, Commodities (FICC) post-trade operations platform.
  • Global Transformation & Change is responsible for managing strategic initiatives, centralized business performance management functions, and for providing oversight for all large-scale transformation projects, Simplify and Improve efforts and the global change portfolio for GBAM Operations and regional T&O

Job Description

As part of GBAM Ops Change Group, the incumbent will be an integral part of a multi-disciplinary team whose mandate will be to deliver industry leading Front-to-Back process and technology solutions. Acting as a change agent, he/she will manage a variety of value-driven initiatives at every phase of the project life-cycle. Use his/her knowledge of processes and best practices within technology (application integration / application development), Finance/Middle-Office Operations and project management to assist in identification, assessment and resolution of complex issues/problems.

Assist in executing the enterprise-wide direction for GBAM Ops functions. As a member in the group, he/she will support front-to-back integration and change initiatives and be accountable for driving change and executing successful implementations.


As a senior member of the transformation and change team, responsibilities will include the following:

  • Lead/manage a team of change and test managers who are responsible for driving key initiatives in GBAM Operations
  • Ability to multitask and also manage testing of medium to large sized projects
  • Will be expected to create project plans, define test approach, co-ordinate environment readiness discussions with technology teams, drive defect management and UAT governance/closure routines
  • Manage and execute deliverables specific to the region as well as Global deliverables, with reporting both locally and into the Global Program
  • Manage multiple senior stakeholders across regions and represent the team to the senior leadership
  • Communication skills will be heavily utilized in forming and communicating a change agenda and gaining stakeholder buy-in.
  • Partner closely with, Operations, COO teams, and Technology partners to manage testing for initiatives like:
    • Legal Entity infrastructure build out
    • Industry Initiated Change build
    • Regulatory Change rollout
    • UAT for Key Initiatives
    • BAU Issues Management
  • Drive Issue resolution and Mitigate project risks.
  • Reports on a program of projects with varying levels of complexity often involving multiple internal and external constituents and matrix of partners. Ensures transparency to key stakeholders, sponsor and champion.


Mandatory Skills:

  • Strong change management & test management skills, including the ability to prioritize work and meet deadlines and work in a highly matrixed organization.
  • Good understanding of financial products, basic IT infrastructure and Middle Office / Back Office processes & procedures
  • Deep understanding of the SDLC framework and the various testing cycles
  • Acumen to decipher Regulatory, Legal and Compliance documents and prepare BRD, FRD and other business & techno-functional documents
  • Ability to understand and drive Front-to-Back Workflow and articulate and understand full product/trade life-cycle in Global Markets.
  • Excellent verbal and written communication/presentation skills.

Desired Skills:

  • Negotiation Skills: - Ability to negotiate with ground level folks and also with Line managers (Senior & Junior)
  • Stakeholder management (internal & external) across regions / functions / lines of business.
  • Prior Team management skills is desired
  • Hands on experience with JIRA, HP-QC, SQL / Excel VBA, MS access and Share point, and handling MIS, will be an added advantage.

Location: Gurugram
Experience: 10-14 years
Education:  Post-graduate/ MBA
Shift timings: EMEA, APAC, AMERS - Depends on project location – flexibility to work across time zones

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Full time


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Street Address

Primary Location:
Infospace, Gurugram, 122016