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Real Time Communication Zoom AIT Manager

Newark, Delaware;

Job Description:

LOB Job Description:

The Application Owner is accountable to manage Applications in compliance with all applicable bank policies and standards. Their responsibilities include, but are not limited to, the following:
• All Applications
• Ensure that System of Record (SOR) data is complete and accurate at all times.
• Applications that we Build
• Serve as point of contact to answer questions on technology used within the Application and development activities
• Applications that we Buy
• Actively engage with Global Procurement for sourcing and Third Party Managers for any/all Applications with a Third Party relationship to ensure appropriate controls and assessments are performed and remediation is completed on a timely basis
• In instances where Customized Application Providers hired to deliver software to Bank of America, Application Owner is accountable to ensure all Global Change Policy & Standards requirements are met which includes permit to build and permit to operate processes. The Application Owner ensures registration in the SOR if the product developed meets the definition of an Application and the scope of SOR registration
• Applications that we Use
• For Applications that are not specifically sourced to a Third Party to deliver, but ‘Used’ by Bank employees as part of a bank process, the Application Owner must work with the business process owner to ensure appropriate controls and assessments are performed

Key Responsibilities:
  • • Participate in governance routines, review of information and key reports / metrics and appropriately challenge
  • • Identify and remediate vulnerability, application/platform issues, and non-permitted technology in the Real Time Communication space within specified timelines
  • • Ensure compliance with standards for risk management, identification, response and remediation
  • • Strict adherence to framework for managing and governing risk and control activities
  • • Confirm to a sustainable risk culture and program
  • • Foster the Identify, Escalate, and Debate risk culture
  • • Appropriate escalation of control gaps and issues as needed
  • • Create/manage metrics, provide transparency, and lead remediation of risk activities
  • • Close all risk items within specified timelines
  • • Proactively identify Risk issues on Real Time Communication applications in development, pre-production, and production to ensure they are documented, assigned appropriate risk rating, and remediated in the most expeditious manner per Bank defined timelines
  • • Proactively remediate application vulnerabilities using Bank of America process and systems designed to track and document known exposures
  • • Ensure declining or decommissioned system records are current at all times
  • • Adhere to, update, and/or create processes, internal controls, and procedures
  • • Maintain up to date status and reporting for on–demand review with peer groups, leadership, and Global Information Security
  • Serving as a team lead for RTC Risk Managers and providing back-up assistance for specific AITs (starting with the Cisco Enterprise Voice space and expanding from there). 
  • Review and analyze aggregate results of Failed Customer Interactions, specific themes and trends related to Patch and Vulnerability Management
  • • Create new application records/fulfill new application requirements as needed
  • • Responsible for vulnerability remediation on Real Time Communication applications:
  • • Strict adherence to the Enhanced Remediation Process (ERP), with corresponding tracking, reporting and escalation
  • • Interface with Global Information Security on all findings • Document all required tasks/timelines for remediation
  • • Interface with internal partners to ensure awareness and identify issues/conflicts that may exist with remediation requirements
  • • Interface with external partners to ensure awareness and identify issues/conflicts that may exist with remediation requirements
  • • Interface with internal and external partners to ensure timely scheduling of remediation efforts
  • • Update operational partners on all activity to ensure awareness prior to work occurring
  • • Coordinate all risk related changes with internal partners to ensure conflict is avoided
  • • Update appropriate scans/documentation to prove remediation efforts are completed as expected
  • • Escalate remediation failures for immediate resolution
  • • Application Management • Complete all required application risk deliverables on time
  • • Interface with internal SME’s as required to ensure proper documentation/system updates are performed to meet deliverables
  • • Interface with third parties as required to ensure proper documentation/system updates are performed to meet deliverables
  • • Maintain all records with timely updates
  • • Close all deliverables ahead of due dates to allow time for work validation
  • • Maintain currency on Risk reporting platform
  • • System Access
  • • Ensure access revocation requirements are completed per Bank required timelines.

Technical Skills:

  • • Demonstrate extensive technical expertise in risk remediation • Demonstrate extensive technical experience specifically with ZOOM and other collaboration applications • Demonstrate technical expertise in Cisco and Avaya communication platforms
  • • Demonstrate technical expertise on ATT and Verizon carrier platforms • Experience working in large real time communication environment

Professional Competencies:

  • • Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
  • • Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support
  • • Ability to handle multiple tasks simultaneously and respond under pressure
  • • Strong influencing and interpersonal skills to interact in team and enterprise environment
  • • Flexibility and ability to effectively work in a changing environment
  • • Ability to simplify analysis and complex information into succinct executive-level presentations
  • • Ability to effectively manage multiple, competing priorities and prioritize to meet deadlines
  • • Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio and Project Other

Required Skills

  • 7+ years of strong technical experience in risk mitigation with a proven record of driving risks out of the environment
  • • Must have exceptional time management skills, be customer oriented and strong organizational and coordination skills.
  • • In-depth knowledge of collaboration platforms

Desired Skills:

  • : • Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years relevant experience in lieu of degree.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus: