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Assistant Vice President, Support Analyst, Technology Infrastructure

Singapore, Singapore

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.


Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Technology Infrastructure:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Position Description

Background: The PacRim Rates team is responsible for providing client-facing and server side support to Rates applications used by FICC Rates line of business in the region. We are looking for a team member to join the current Front Office Support team in Singapore. The MAPS Support Member works in close collaboration with the Infrastructure Support, Application Developers, Offshore Core support resources and Application Managers. This is a high-profile role working in an ever changing environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management. This is a critical role requiring a highly motivated and dedicated staff who can provide procedural and technical support within the Support team to FICC Rates business. The role provides an opportunity within a Desk facing team to gain a strong understanding of several business products and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn or to train others. The successful candidate has the chance to enhance capabilities of the MAPS support team and provide a leading example within the team and take delivery to the Business to the next level. As a Support Team member the candidate will have the responsibility of making sure that all calls are logged, updated and followed up to resolution in a timely manner. Monitoring and Technical document updates would also be considered part of BAU for this role, thus ensuring consistency across the applications and business lines supported.

Key Responsibilities

  • Application Support and Maintenance
  • Event Management (Monitoring and Alert life cycle Management)
  • Business Continuity Planning and Execution
  • Incident Management
  • Problem Management
  • Known Error Management
  • Service Request Management
  • Release Management
  • Change Management
  • Configuration Management
  • Relationship / Stakeholders Management
  • Business Readiness / Pre Market Checks
  • Compliance / Audit / Regulatory
  • Knowledge Management
  • Business Support Management
  • Batch / Feed SLA Management
  • Application and Platform Onboarding
  • Capacity, Performance and Resiliency Management
  • Tools Development  & In-house Projects

Key Requirements

  • Graduate degree. Preference: Computer Science or Electronics
  • 3+ years of investment banking experience
  • Unix & SQL
  • Scripting languages such as Unix Shell scripting, Perl scripting etc.,
  • Python (added advantage)
  • Tableau (added advantage)
  • Monitoring Tools: Exposure to Geneos ITRS, Splunk and App Dynamics

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Check out the Singapore office

Our office is near favourite Seah Im Food Centre and a short hop to Sentosa—a popular island resort and home of the Merlion, Singapore’s guardian of prosperity.

Close-up side shot of the words Bank of America Merrill Lynch on outside office wall

Street Address

Primary Location:
2 HARBOURFRONT PLACE, #02-01, Singapore, 098499