Global Payments Operations Manager

Job Description:

This Operations Management role is geared to lead multiple operational functions within the Global Payment Operations umbrella. Expected for this role is coordination of servicing for payment-related queries raised by account holders, external banks and internal associates. Underlying product type(s) include inbound / outbound wire transfers, inbound / outbound ACH transactions and other product flows supported by Global Payment Operations. The servicing aspect involves review of client funds processed from / through BAML so as to assess effective means for remediating the client concern. Role requires a working knowledge of end-to-end transactional processes to help equip the line of business with assessment of best approach to issue remediation. Resolves broad operational issues and coordinates activities and processes across operational segments. Requires interaction with other lines of business, as well as their own respective line of business, to provide strategic direction and problem resolution. Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve. Develops and analyzes procedures to enhance unit and/or product-related activity. Ensures proper communication and compliance of company and regulatory policies affecting areas managed. Directly manages a team of associates which may include tenured processors and newly-hired staff.

Required Skills:

• Strong understanding of end to end payment flow for ACH & Wires.
• Strong understanding of ACH / Wire ledger reconciliation (Account Payable / Receivables).
• Experienced people manager with global / multi-site responsibilities.
• Proven ability to perform data analytics, primarily in Excel.
• Strong risk disciplines and experience within an operational risk role.
• Ability to lead and deliver change initiatives; Change management experience is desirable.
• Intellectually curious; comfortable to challenge the status quo and drive change.

Desired Skills:

• Tableau reporting experience.
• Ability to review the underlying audit trail of ACH or Wire transition.
• Understanding of basic accounting and financial book keeping.
• Internal bank systems experience: GIN Case Management & WTX , Frontier Reconciliation, Content Navigator, FDES.

Additional Competencies and Behaviors:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Enterprise Description:

Manages a specific operations segment or a small operations unit of the company's operations activities. May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience.

Shift:

Hours Per Week: