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Production Services Lead

Chester, , United Kingdom

Job Description:

Job Title:  Production Services Lead

LOB:  Technology

Corporate Title: Officer

Location: Chester

Business Unit Overview 

Here in the Chester office we are looking to recruit a Production Services Lead. This is part of a global structure across a 3 site model to ensure 24/7 coverage. You will be accountable for providing correct fixes to all production job failures that occur in the processing of the daily batch cycle. The position provides 24x7 support for technical questions and procedural inquiries and has a Fixed Shift Pattern schedule of:  07:00 – 16:00 and 14:00 – 23:00. Sun – Thurs and Tues – Sat.


  • Engage applications developers to gauge risk assessment and minimize potential company exposures
  • Fixes applied in a timely and safe manner so as to meet documented SLA’s regarding the completion of the batch work
  • Put forward recommendations and document batch job defects to avoid repeat occurrences
  • Monitor TWS error queue and initiate the resolution of problems as reported by the job scheduling software
  • Problem resolution organised and prioritised based on problem criticality and impact to the business.
  • Receive and communicate turnover instructions through a review of all outstanding jobs with the departing/arriving shift
  • Initiate solution attempts for all jobs whose resolution is pending
  • Discuss problems and issues encountered during the shift including root cause analysis and applied fixes
  • Follow appropriate escalation procedures, SLA’s, and policies regarding management notification
  • Assist in training other team members and new employees in the detection and resolution of difficult to diagnose problems
  • Ensure that all previously resolved problems have been documented with any required follow up activities and/or recommendations to avoid and reduce problems in the future
  • Work effectively as team member when problems require a group effort. Ensure all general policies and procedures are adhered to

Core skills

  • Preferred technical Skills include: COBOL, COBOL V5, JAVA, DB2(BMC utilities), VSAM, CICS, JCL, TWS, CA11, FILE MANAGER, TSO, release management tools, Dump Reading, Transmission protocols (NDM,FTP), ticketing systems (REMEDY) , IBM utilities, Microsoft Office Products
  • In depth understanding of IBM Mainframe batch scheduling tools (CA7 or OPC/TWS)
  • Solid IBM Mainframe (MVS) experience JCL, TSO, NDM / Connect Direct
  • Have a flexible and 'can do' attitude and a sense of initiative with the ability to learn fast and deal calmly with situations
  • Good verbal and written communication skills
  • Knowledge of Remedy or a similar tool
  • Knowledge of monitoring tools
  • An understanding of ITIL certifications

We offer a competitive Salary and Benefits package.

Learn more about our benefits here.

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgement is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

For more information on our commitment to ESG, visit

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time


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Street Address

Primary Location:
Chester Business Park, Chester, CH4 9FB