Back to search results

Officer, Credit and Loan Operations

Jakarta, Indonesia

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.                             

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Bank of America is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Bank of America is an equal opportunities employer.

Position Description

A position in Trade and Credit Operations within Fulfillment, Services and Operations handling Credit and Loan  transaction processing and also processing Client Onboarding.  Besides handling the daily process, the associate is also responsible to handle client services and communication related to Credit, Loan and Client Onboarding Operations.

Key Responsibilities

Processing transactions mainly in Credit and Loan Operations as well as Client Onboarding.  Ensure all transactions are processed in timely manner as per SLA and accurately as possible, in accordance to the company’s internal policies and local regulations. Ensure the required reports are prepared timely and accurately and submitted within the required timeline.

  • Internal reporting
  • Client reporting

Adhere to Operational risk to maximize operational control effectiveness and profitability, while minimizing risk.  Proactively identify, debate, address and escalate any deviations/issues on immediate basis.  Perform and Monitor periodical reconciliations.  Escalate and resolve exceptions. Work closely with internal and external stakeholders by providing professional operational services to achieve client satisfaction Understand local regulatory related to Credit and KYC/AML as well as various ad-hoc regulatory requirements Ensure that the company delivers services and execution that meet market-leading standards Constantly look for avenues of improvements in process, controls, and customer services

Key Requirements

  • Minimum Bachelor degree
  • At least 5 years of experiences in Credit Operations and/or Client Onboarding
  • Strong quantitative and analytical skills
  • Effective verbal and written communication.  Ability to speak and write English.  Proficient in Bahasa Indonesia is a must
  • Being comfortable with change and adjust to changing demands and requirements
  • Strong team player and client focused
  • Demonstrate energy and drive
  • Ability to demonstrate initiative and creative thinking

Desired Skills (if any)

  • Intermediate level in Microsoft Excel and Words

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus: