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Team Member

Gurugram, India

Job Description:

  • Overview


    Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.


    We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.


    Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.


    * BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

    Process Overview

    ACH researches on the unauthorized debits based on the affidavits received from the customer and provide credit (temporary & permanent) or deny the claims based on the findings.

    As a part of analysis, need to reach out to the merchant banks for information regarding the unauthorized debits. Upon the response received associate need to resolve the claim.

    Job Description

    Individual will perform as a contributing member of the ACH team to address the claims raised by the customer, reduce costs and create customer satisfaction by providing analytical skills.


    • Able to read and understand the affidavit sent by the customer and to take right decision to Pay or Deny
    • Delivering high-quality work, Customer focused, Self-directed since any error in transaction would lead to financial loss to Bank
    • Eye for detail and must be procedure focused to adhere to the Policy guidelines
    • Must be quick learner to adapt to new systems and procedural change


    • Education*:- Any Graduate
    • Certifications If Any:- N/A
    • Experience Range*:-0-2 Years
    • Mandatory skills*:-
    • Basic understanding of Regulations
    • Good  Analytical Skills
    • Desired skills*
    • Knowledge of MS Office
    • Strong knowledge of key risks in ‘Back Office’
    • Willingness to learn and adapt to changes
    • Work Timings*


      Job Location*:- Gurgaon

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
DLF Cyber City, Cyber Green, Gurugram, 122002