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FX Production Support Specialist

London, United Kingdom

Job Description:

Job Title: FX Production Support Specialist

LOB: FICC Technology

Corporate Title: Assistant Vice President

Location: London

One of the world’s leading financial institutions, we have 57 million customers ranging from individuals to businesses to governments and we are committed to growing responsibly. We’ve been building meaningful connections in Europe, the Middle East and Africa for 90 years, and you’ll find our 200,000-strong workforce in more than 35 countries worldwide.

Business Unit overview 

Bank of America is seeking an Assistant Vice President to join the EMEA FX Support team within FICC Technology. The EMEA FX Support team is responsible for providing end-to-end support to all applications used by Sales, Trading and their support services in the FX business. The team supports a fast growing electronic business operating in true partnership with our Front Office stakeholders. The role is high profile as it has a direct impact on the firm’s revenue generating abilities.

Joining as a member of this team will provide fantastic learning and growth potential for the successful candidate within an innovative and talented team in an area that is of great business importance.


  • Providing technical expertise to lead the delivery of end-to-end operational support
  • Coaching team members and set training objectives in the development of best practices for modern technology
  • Providing regular, clear and specific feedback, actively managing team members' performance to achieve target delivery milestones
  • Providing strategic direction and work with various internal stakeholders to establish and implement best practices on system configuration
  • Researching additional functionality that would enhance application capabilities to produce business outcomes
  • Supporting and drive projects - gathering and documenting business requirements, solution and technical design

Core Skills:

  • Excellent technical knowledge in Unix, Linux; Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure
  • Experience in Monitoring & Alerting, and Job Scheduling systems
  • Exposure to Market Data Technologies such as Tibco RV, Reuters, RMDS
  • Confidence when dealing with internal user base (Sales & Trading)
  • Client relationship and service management experience
  • Good understanding ITIL
  • Proactive, able to multi-task and work on own initiative
  • The ability to work in a high pressure environment
  • Understanding the needs, requirements and the pressures the users are under
  • Able to prioritise continually to ensure that service levels are adhered to
  • Problem solving skills both technical and business related

Nice to have:

  • Knowledge FX markets and the mainstream products in use
  • Knowledge of FIX API configuration and / database queries / FIX log analysis
  • Experience of dealing directly with hedge fund and/or institutional clients
  • Awareness of Single-bank FX e-commerce platforms and their functionality
  • Knowledge of Multi-bank FX vendor platforms

We offer a competitive Salary and Benefits package.

Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

For more information on our commitment to ESG, visit

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time


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Check out the London office

We’re a stone’s throw from the London Stock Exchange and the iconic St. Paul’s Cathedral and a short walk to the artsy scene and trendy gastropubs in Shoreditch.

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