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Analyst II-Sys Admin & Support

Gurugram, India

Job Description:

Overview * (Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

**BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*
Technology Infrastructure (TI), part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world

Job Description*

A senior level engineer with experience in supporting HP Network Node Management (NNM) and related HP toolsets like HP NA, OBM. Knowledge of SevOne would be an added advantage. Role and responsibilities include application maintenance on HP NNM toolsets and SevOne. Should have platform knowledge on Linux/Unix and Windows and databases along with some scripting knowledge.


  • Responsible for maintenance of HP NNM, HP NA, OBM, SevOne applications
  • Timely completion of Network Monitoring requests within defined SLAs
  • Need to meet all the applicable CTQs for the business
  • Responsibilities would include the following:
  • Understand client’s monitoring requirements
  • Working with them to enroll their network devices
  • Assisting them with Reporting modules


  • Education*

Graduation: BE/BTECH

  • Certifications If Any: NA
  • Experience Range*

4 – 6 Years

  • Mandatory skills*
  • HP NNM, HP OBM, HP NA, SevOne
  • 4 – 6 years of strong experience on HP NNM toolset, SevOne
  • Experience supporting &/or administering of various monitoring tools including Tivoli, HP etc.
  • Knowledge of Unix/Linux administration required
  • Strong communication skills – can communicate technical requirements effectively.
  • Advanced Skills/Knowledge – Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, &/or processes.
  • Familiarity with systems, and application monitoring concepts
  • Desired skills*
  • Excellent written and spoken English and presentation skills
  • Proficient troubleshooting skills.
  • Must be a team player and able to work collaboratively with and through others
  • Ability to effectively collaborate and communicate with others.
  • Ability to multi-task, prioritize tasks, and quickly adjust in a rapidly changing environment.
  • Ability to respond to requests under tight deadlines in a dynamic working environment

Work Timings*

17*7 (6:30 AM – 3:30 PM, 12:30 PM – 10:30 PM)

Job Location*


Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
Infospace, Gurugram, 122016