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Technical Change Management Risk and Controls Lead

Richmond, Virginia;

Job Description:

The Technology Infrastructure Organization:
•    Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully. 
•    Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
•    Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
•    Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
•    Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs. 
•    Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Job Description

The Technical Change Management Risk and Controls Lead will be a key member of the Command Center Organization.  This position will work with all Lines of Businesses, CTO/CIO groups and process teams to deliver Best in Class service levels.

This position requires an individual that is innovative with a great deal of initiative and a collaborative, yet proactive approach. The role will assist in the execution of internal control discipline and operational excellence ensuring our processes and tools drive adherence to enterprise-wide Policy and Standards. Drive the implementation of QA/QC processes through ongoing monitoring and testing of controls. Identify issues and/or control improvements for remediation, including the development and management of action plans.

This role will oversee the Technical Change Management risk & control activities for the Command Center Organization including policy and compliance activities, risk self-identification, risk and control assessment, risk indicators and metrics, and applicable audit and exam activities.

Responsibilities Include:

  • Initiates and provides leadership, strategic/tactical direction related to our risk portfolio and controls
  • Responding to Regulatory Exams, Internal Audits and other reviews
  • Facilitates applicable escalations to management timely
  • Contributes to a Continual Service Improvement culture using the Agile approach under the direction of leadership
  • Educates stakeholders that are responsible for the adherence to the policies/standards for their organization
  • Follow and enhance existing process and procedures
  • Ensure compliance with policy, standards and process for risk management, identification, response and remediation
  • Ensure controls are effective, escalate control gaps and issues as needed
  • Provide framework for the management and governance of risk and control activities
  • Act as a culture carrier for our Risk Management framework of Identify, Escalate and Debate

Required Skills

  • Must possess excellent oral and written communication with the ability to clearly and effectively communicate with confidence at all organizational levels
  • Ability to adjust rapidly to changing demands and priorities
  • Working knowledge of compliance and risk framework
  • Superior attention to detail in all work produced
  • Demonstrate analytical and risk management skills - Must be able to think outside the box.
  • Strong proficiency in MS Office especially Excel and PowerPoint
  • ITILv3 Foundations Certified

Desired Skills

  • Strong ability to analyze data and identify areas of opportunity for improvement
  • Minimum 3 – 5 years’ experience in technology risk and controls
  • Prior Audit experience strongly preferred. CISA or other similar industry certification strongly preferred.
  • Education Requirements:  College Degree preferred


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus: