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AVP- Sr Business Contrl Specialist

Hyderabad, India;

Job Description:



Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.


We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.


Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.


* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.


Process Overview

Business Controls Monitoring and Readiness team oversees Risk Management Governance Structure for GBS to ensure strong sustainable risk management practices supporting the GBS’s responsibility for identifying, escalating and debating the risks associated with its business activities. This includes driving the implementation and sustainability of appropriate quality assurance to ensure ongoing compliance with laws, rules and regulations, and BAC internal policies and procedures.

Job Description

As a part of the BCMR Engagement team, the position will work closely with the Functional leaders for Consumer Operations to assess the soundness of the control environment. The role will include understanding the operational risk within the functions, providing related risk assessment and acting as an advisor to the business on risk issues. The position will be responsible to review and evaluate the effectiveness and efficiency of the systems and processes, reliability of reporting, compliance with policies and procedures, applicable laws and regulations. The position will also be responsible to design and execute plans to strengthen internal controls, enhance quality assurance thereby reducing operational risk.


  • Enabling strong operational risk management – Identify, escalate & debate risks across business units.
  • Enabling business to identify and monitor Key Risk & Control indicators with established triggers and limits.
  • Ensuring Quality Assurance is implemented in adherence to GT&O Quality Assurance minimum standards.
  • Periodic testing of key controls for critical functions, and supporting gap remediation as needed
  • Support delivery teams on Issues management and Audit management
  • Supporting the Engagement Lead in managing day to day relationship and communications with business partners at various levels of the organization, as well as other Enterprise Control Functions.


Qualification: Any Bachelor’s degree required

Experience: 08 - 10 years’ experience in BPO industry, banking operations, internal audit and risk management.

Mandatory Skills

  • Exposure to banking business processes with focus on Consumer Operations (Process lifecycle/impacted Laws, Rules and Regulations) in an offshore environment.
  • Strong knowledge and understanding of the Banking systems, internal control and reporting processes
  • Ability to identify and evaluate potential risks and escalate appropriately for debate and resolution.
  • Strong analysis and fact-based decision making. Expected to look beyond the issue at hand and raise questions.
  • Proven ability to communicate complex information in simple terms (oral and written). Influence horizontally and vertically across the organization and diverse audiences. Will work both independently and as part of a team and be expected to develop relationships with other Compliance and Risk groups.
  • Project Management Skills ability to cope with delivery within very tight deadlines under high pressure. Ability to prioritize work activity to maximize performance against agreed targets
  • A good team player with strong coordination skills. Ability to manage smaller & larger teams and work with across teams/locations to accomplish goals in a timely manner.

Desired Skills:

  • Certified Internal Auditor
  • Certified Financial Service Auditor
  • Certified Control Self-Assessment

Work timings - 12:30 pm to 9:30 Pm

Work Location – HYD/MUM

Learn more about this role

Full time


Manages People: No


Talent Acquisition Contact:

Referral Bonus: