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Info Security Incident Mgmt Specialist

Charlotte, North Carolina

Job Description:

Incident Management is part of the Incident Response and Monitoring Team whose aim is to respond to an incident in the manner that will reduce the impact and risk to the organization as much as possible.

The Incident Manager will be required to take charge of Information Security Incidents as they occur and coordinate and work collaboratively with colleagues across the business to resolve.

Responsibilities include, but are not limited to:
• Actively manage the handling and resolution from information security incidents
• Establish oversight of information security incidents and communicate analysis, containment, and remediation efforts to all business partners
• Incident response and recovery plans will be available to use and should be maintained by the team. Any issues that require management escalation will be expected to be completed in a timely manner, including all appropriate information in relation to risk and action times.
• Provide status updates and post-incident reports for executives and stakeholders in non-technical terms encompassing risk, impact, likelihood, containment and remediation activities and threat actors
• Risk management
• The incident manager will be part of a global 24/7 rotation and there is a requirement to work 8-10 weekends per year on an on-call basis as a primary contact and 8-10 weekends as a secondary contact. There will also be a requirement to cover the majority of US holidays.

As a Privacy Operations Event Manager you will be able to apply critical thinking and an investigative mindset to investigate, remediate, and document reported privacy issues in order to determine root cause of the error, where controls failed, identify risk & error trends, assess risk of harm to impacted customers and coordinate notifications to both customers and regulatory authorities as warranted.  This role requires occasional on call support and is governed by Global laws/rules/regulations and scope of support is across all Front Line Units (FLUs) within the Enterprise.

• Intellectually curious and ability to bring issues to resolution
• Proven ability to communicate complex information in simple terms (oral and written)
• Strong organization skills with the ability to prioritize requests and workload accordingly
• Supportive and can work well as part of a team, as well as independently
• Ability to work in a strong team-orientated environment with a sense of urgency and resilience
• Ability to obtain Certified Information Privacy Professional (CIPP) Certification within first 12 months

Required Skills:
• Proven experience handling Information Security incidents
• Experience in an operations focused role
• Previous incident response experience
• Demonstrable experience in the coordination of containment activities related to cyber security incidents
• Familiarity with security vulnerabilities exploits and hacker techniques
• Familiarity with network security vulnerabilities, exploits, malware and digital forensics desirable
• To be an excellent communicator who can adapt to their audience
• To be decisive and can make difficult decisions in what can be a high pressure environment
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
• Able to handle multiple competing priorities in a fast-paced environment and take action without causing an undue delay
• Supportive and can work well as part of a team as well as independently
• Can remain calm under pressure
• Ability to work in a strong team-orientated environment with a sense of urgency and resilience
• Must be able to think outside the box and develop solutions to accomplish seemingly impossible tasks whilst remaining risk and objective focused


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus: