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New York, New York

Job Description:

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.      

Business Overview

We believe Bank of America can do more for our clients than any other financial services firm. We understand the challenges our clients face around the world, and we use the full resources of our company to help them achieve their goals. Our solutions span the complete range of advisory, capital raising, banking, treasury and liquidity, sales and trading, and research capabilities.


Job Description

The Client Outreach Specialist (“COS”) team will serve as a member of the client relationship team partnering in meeting Know-Your-Client (“KYC”) Refresh requirements.  The COS will be required to co-locate with the banking industry or markets team, develop continuity with the client population, reach out and engage clients for key Anti-Money Laundering (“AML”) Client Due Diligence (“CDD”) documentation, and act as an escalation point for service or operational challenges.  Act as a primary point of coordination between Banking/Markets and AML Refresh team supporting the CDD process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities.  Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm.  Reviewing accuracy of documentation, screening, obtaining approvals from Compliance and Business are some of the high level activities involved in the process.

Key responsibilities include but are not limited to:

  • Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives
  • Serves as point of contact for AML Ops, GFCC and relevant approvers in client outreach document requests
  • Review the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of GCIs, other coordination with DMO (including insuring DMO completes updates of information)
  • Assist in tracking both Annual refresh population and all other KYC related populations in partnership with coverage team.
  • Support specific bankers for their specific portfolio of clients in KYC and other related concerns.

Required Qualifications:

  • 1+ years of experience in financial services preferably with Corporate and Investment Banking, and/or Global Markets
  • Professional maturity and experience to interact with clients, senior bankers and senior management
  • Ability to manage multiple projects at once and work effectively as an individual and as part of a team
  • Understanding and knowledge of the bank’s operational aspects of the products and services used by clients
  • Must be detailed oriented and ability to analyze and consolidate complex KYC information
  • Must demonstrate a strong client focus
  • Must demonstrate strong interpersonal and overall communication skills (written and verbal)
  • Must demonstrate strong collaboration and teaming skills


  • Bachelor’s degree desired
  • Certified Anti-Money Laundering Specialist (“CAMS”)
  • Highly desired French, German, and/or Spanish language ability (applicable for London)
  • Highly desired Cantonese, Korean and/or Japanese language ability (applicable for APAC)


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Check out the New York City office

Located in midtown Manhattan, we’re right across from Bryant Park and a short walk to Times Square, Broadway theaters, Grand Central Station, excellent shops and world-class restaurants.

Street-level photo looking up at Bank of America tower
Aerial photo of ice skating rink
Aerial photo of people on trading floor

Street Address

Primary Location:
ONE BRYANT PARK, NY, New York, 10036