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Relationship Manager - So NJ West Market - Marlton Financial Center - Marlton, NJ

Marlton, New Jersey

Job Description:

Relationship managers are the face of Bank of America in our financial centers, bringing our products and services to life for all of our clients. They focus the majority of their time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients. As part of our team, you will have access to industry leading solutions and a team of dedicated product specialists – all designed to meet the unique life priorities of your clients – things like managing expenses, building wealth, managing debt, buying a home, saving for college or planning for unexpected life events. As part of the Financial Center Academy at Bank of America, you will benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities – including a 10-week new hire program.

Required skills:
- Ability to learn and understand technology to assist customers with self-service needs
- Proven results exceeding goals in a customer-centric, results-driven environment
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
- Displays passion, commitment and drive to deliver an experience that improves our customers’ financial lives
- Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
- Applies strong critical thinking and problem-solving skills to meet customers’ needs
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Availability to work weekends and/or extended hours as required to operate the business
Desired skills:
- Experience in financial services and prior knowledge of financial services industry, products and solutions
- Knowledge of banking (credit and deposit) products and services
- Prior sales experience in a salary plus incentive environment with individual sales goals where goals were met or exceeded routinely
- Prior experience servicing and delighting customers


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

At Bank of America, I get to make a difference every day.

On screen copy:
Relationship Manager

As a Relationship Manager, my job is to develop lasting relationships with the clients I serve.
I am there for clients when it matters most, helping them navigate complex financial decisions.

On screen copy:
Provide guidance and solutions that help clients at every stage of life

I work with clients to learn all about their financial priorities and goals, so I can provide guidance and solutions that will work for every stage of their life.

On screen copy:
Earn a salary plus incentives for meeting goals

Some days are more challenging than others, so I have to be efficient and use the expertise of my teammates. Meeting my individual and team performance goals are important and I earn a salary, plus incentive for meeting my goals.

I manage a portfolio of clients and because building lasting relationships requires planning and coordination, sometimes I have to reach out on my own to them to fully understand their priorities and help them reach their financial goals.

On screen copy:
Helping clients with new digital banking solutions

A big part of my job is helping my clients adapt to new digital solutions, such as helping them learn how to use our Mobile Banking app.

Between helping clients adopt new technologies, attending team meetings and building lasting relationships, I stay pretty busy and sometimes I work weekends and/or extended hours.

On screen copy:
Access to world-class team of financial specialists

It really helps to have access to a world-class team of specialists.

My job definitely requires me to think on my feet. But it’s also a job that plants my feet firmly on the path to success.

Because once you get the hang of things, there is tremendous opportunity for growth here.

On screen copy:
One-on-one career coaching with your managers

You get one-on-one career coaching with managers who are truly invested in your success.

On screen copy:
Access to the award winning Academy

I am always learning.  From my first day to today, the award winning Academy at Bank of America has equipped me with all the knowledge, skills and resources I need to be successful.

On screen copy:
The Academy at Bank of America

  • Personalized Coaching
  • Hands-On Practice

The personalized coaching and hands on practice really helped me learn fast.

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Competitive Benefits

  • Paid Time off
  • Tuition Reimbursement
  • 401(k)
  • Health, Dental & Vision
  • Career Planning
  • Child Care Reimbursement for Income-Eligible Employees

I get to take advantage of a wide-range of competitive benefits such as child care reimbursement and tuition reimbursement and I feel fortunate to work for a company that values every employee for our differences.

I know Bank of America is invested in helping me reach my full potential, so I can help my clients reach theirs.
We all have goals. Pursue yours at Bank of America.

On screen copy:
Learn more: bankofamerica.com/Careers

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.
Bank of America, N.A. Member FDIC. ©2019 Bank of America Corporation.

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
351 W ROUTE 70, NJ, Marlton, 08053