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Consumer Over The Shelf SDK Technical Product Manager

Atlanta, Georgia

Job Description:


Payments is a key function for Bank of America. The development and design of a new commerce platform that will deliver merchant services capabilities is integral to the Bank’s future as a leader in the payments business. The Platform Management team is responsible for the complete end-to-end design and implementation of the target commerce platform which will deliver customer focused payments processing capabilities. 

Areas of responsibility included:

  • Ensure commercial alignment with reseller model products.
  • Collaborate and plan all aspects of project plan with business development team, procurement, and legal to structure and negotiate partner agreements.
  • Establish strong, effective cross functional partnerships with other departments throughout organization (Business Development, Technology, Sales, Finance, Legal, Compliance, Sales, and Launch) to define and establish reseller products.
  • Partnering with Sales and Marketing team to develop strategies for the product launch.
  • Support sales team in development and communication of business plans, product literature, proposals, and client timeline and as needed.


  • Executing NDA, Defining the Scope of Integration, Partnership terms, Schedule A terms (pricing), and Hardware Deployment Process.
  • Technology Assessment: Determine how the product can integrate with the bank's platform.
  • Hardware Deployment Process:  Determine how Bank of America will deploy hardware components of the product.
  • Collect PCI and EMV documentation to verify that the product is compliant with Bank of America and industry requirements.


  • Determine the target client segment for the product.
  • Develop an understanding of the target buyer for the product.
  • Develop an understanding of the target user for the product.
  • Develop business and technical requirements to support the product/vertical.
  • Determine content to add to the Developer Center to assist large merchants during the integration process with the product
  • Request and monitor needed tech changes
  • Operations Process Support and Tools.
  • Work with the Bank of America Global Information Security team to perform information security due diligence on the product and the ISV.
  • Work with Business Controls/Risk to complete the Universal Change Risk Assessment and New Product Assessment to assess the risk of reselling the ISV product.
  • Digital Boarding and Application (SB):  Work with Technical Product managers to determine merchant application and onboarding requirements to support the product.
  • Request and monitor needed tech changes
  • Process for product activations and merchant training:
  • Determine client activation process for product
  • Develop training materials to assist merchants during the activation process
  • Develop Go to Market Materials


  • Set up and configure internal and external systems for Beta Testing.
  • Beta Planning & Execution:
  • Complete Alpha Test
  • Define successful Beta criteria
  • Identify Beta Clients
  • Beta Feedback Process: Establish communication lines and cadences with beta clients.


  • Develop effective training materials to empower operations front-line units to support the product.
  • Develop and socialize timeline to prepare the product for general availability.


  • Executing Agreement Extension/Termination/Modification.
  • Determine when to extend, terminate, or modify the agreement to resell.
  • Plan ISV products future enhancements.
  • Disseminate changes the ISV plans to make to its product.
  • Referral & References
  • Determine how to handle incoming (acquiring) referrals
  • Identify clients willing to act as references
  • Manage the relationship between the bank and the ISV providing the product.

Required Skills:

  • Bachelor’s degree in Business, Engineering, Computer Science or equivalent experience.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 20% of the time


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
600 Peachtree St NE, GA, Atlanta, 30308