Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.
•Excellent verbal and written communication skills
•Strong organizational skills
•Ability to multi task using various bank systems
•Ability to problem solve
•Ability to work independently in a team environment
•Ability to learn rapidly and understand concepts quickly
•Strong PC skills
•Ability to work overtime as required
•Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
•Excels in working among diverse viewpoints to determine the best path forward.
•Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
•Commitment to challenging the status quo and promoting positive change.
•Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
•Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
•High volume inbound contact center
•Customer Service experience a plus, but not required
•ACH/Wire and/or banking experience a plus
Shift:1st shift (United States of America)
Hours Per Week:40
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