Serves as primary partner and analysis resource for relationship managers in the management of their portfolio. Analyzes and offers client deepening opportunities, identifies potential revenue run-off or increases and makes appropriate recommendations. Coordinates Client Management Process (CMP) activities including monthly team meetings, regular updates to the Client Action Plans, pre-call planning and client planning session preparation. Maintains primary responsibility for Navigator coverage including deal team participants, client contact info, deal pipeline, industry/legal codes, and systems of record linkages with efficient timeliness, completeness and accuracy. Has primary responsibility for Customer Due Diligence processes by ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering, Money Services Businesses, other high risk indicators or industries, and related Know-Your-Client activities. Executes national and regional requests (ex. Client Survey Contact, Pipeline exceptions), self-identified audit issues, AML/KYC refresh, and remediation projects and supports annual client migration. Manages risk activities related to wires, check fraud, overdraft/ uncollected funds and serves as point of contact for overdraft monitoring and escalation wires
Serves as primary resource for Navigator coverage and deal teams, client contact info, deal pipeline, industry/legal codes, and systems of record linkages timeliness, completeness and accuracy. Executes national and regional requests (ex. Client Survey Contact, Pipeline exceptions), self-identified audit issues, AML/KYC refresh, remediation projects (ex. Virtual vault, positive pay/liability letter) and supports annual client migration. Possesses a strong client focus and awareness and understanding of the bank and operational aspects of the products and services used by clients. Must also possess good interpersonal, communication, time management and teaming skills.
- Great organizational skills
- Excellent problem solver
- Excellent follow-up skills
- Good understanding of Treasury & Credit systems
- Ability to apply active listening on a daily basis
- Ability to work in a virtual team world
- Strong Proficient in MS Word & Excel
- Proficient in Navigator
- Proficient in LEO
- Proficient in working remotely from core team
Shift:1st shift (United States of America)
Hours Per Week:40
Learn more about this role
Located in midtown Manhattan, we’re right across from Bryant Park and a short walk to Times Square, Broadway theaters, Grand Central Station, excellent shops and world-class restaurants.