The primary focus of the Sales Operations Manager II (SOM II) position is to manage the daily operations of the Sales Office. These responsibilities may include but not be limited to sales processing compliance and pipeline management as well as client escalations and staff development. The SOM II may be the customer point of contact for activities following the initial credit decision and must be able to effectively communicate to the customer. Tasks include managing the loan process including acting as a proxy for the Home Loans Manager on customer escalations and pricing exceptions. However a SOM II cannot take application quote rates or sell products. They will serve as a liaison for the loan center and the customer. The SOM II will also follow up on routine reporting to ensure branch associates complete all required compliance actions customer affirmation obtained decline counter offer to customer etc. and may conduct training as needed. Support higher volume branches and manages branch aligned Mortgage Loan Coordinators in this single incumbent role.
This position is subject to SAFE Act registration requirements. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.
Primary Areas of Focus:
Shift:1st shift (United States of America)
Hours Per Week:40
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