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Payments Compliance Team Lead

Charlotte, North Carolina;

Job Description:

Develops and manages highly complex products in GCSBB. Ensures that product management effort is integrated with sales, marketing, operations, implementation and customer service. Responsibilities include conducting market research and competitor analyses, determining product pricing, developing short- and long-term strategies/outlooks for assigned product(s), and designing and tailoring products to meet customers' needs. Competencies required include demonstrated strategic planning/product management skills, strong analytical skills with breadth of view, negotiation skills, and 7 to 10 years of related experience.

Opportunity Overview

The Payments Compliance Team Lead is responsible for supporting the Payment Compliance and Product Execution team as well as Bank of America enterprise goals by driving compliance with Payment Network (Visa, MasterCard, American Express, Discover) rules and regulations. This role will lead compliance engagements with the Payment and Debit Networks to influence rule changes and remediation of violations.  The Payments Compliance Team Lead will also be a subject matter expect on Payment and Debit Network rules with internal stakeholders, merchant clients, senior and executive leadership.  This role will be accountable to build and maintain processes, procedures designed to ensure compliance with Bank of America enterprise compliance and operating requirements

Job Responsibilities

  • Provide leadership and subject matter expertise related to the interpretation of Payment and Debit Network rules and regulations with internal and external stakeholders
  • Build strong relationships with the Payment and Debit networks leading to the ability to influence rule changes and advocate for waivers / leniency for rule violations. Also serve and an escalation point with the networks for compliance related matters.
  • Lead, guide and mentor team charged with executing Payment and Debit Network compliance monitoring Programs 
  • Engage with cross-functional stakeholders and merchant clients to lead remediation of compliance violations.
  • Support data analysis and research data integrity violations and identify root causes of compliance and brand risk violations
  • Lead analysis of proposed rule changes and work with cross-functional stakeholders to communicate and operationalize required changes
  • Lead monitoring and reporting of compliance performance metrics

Required Education, Skills & Experience

  • 10 years industry related experience with Payment and Debit Network Rules and Regulations
  • Bachelor’s degree in Business or other industry related-field
  • Detailed understanding of the Payment and Debit network rules and regulations
  • Demonstrated strong research and data analysis competency
  • Demonstrated leadership skills with the ability to motivate and drive small team performance excellence
  • Strong interpersonal skills with the ability to clearly communicate with and influence clients, payment and debit networks, peers senior and executive management
  • Excellent written and verbal communication skills
  • Ability to think creatively and identify out of the box solutions while balancing business priorities and risks
  • Attention to detail combined with excellent organizational skills
  • Ability to multi-task and adapt to shifting business priorities
  • Strong critical thinking and problem solving skills

Preferred Education, Skills & Experience

  • Advanced degree in business or other industry related field
  • 5 or more years team leadership / management


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 10% of the time


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
620 S Tryon St, NC, Charlotte, 28255
Additional Locations: