The Data Transaction Services team seeks a Service Delivery Consultant to be a proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives. Associates in the Service Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities.
Responsible for meeting service deadlines and producing deliverables. Manages to timelines and communicates project status and has matrix management responsibility. Adjusts work assignments and plans based on shifting resources and priorities. Plays a critical part in the organization of each team across the train, and is the first line of defense with the business and product owner(s) in defending and communicating risks and dependencies.
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the IT service delivery process.
In this role, you will be responsible for:
We are an equal opportunities employer, and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
Shift:1st shift (United States of America)
Hours Per Week:40
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