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Analyst II-Sys Admin & Support

Hyderabad, India

Job Description:


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*
Technology Infrastructure (TI), part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world

Job Description*
The Exec Support Role will be responsible to provide the Tech support to the Senior  Executives of the bank in a timely and professional manner and stands as a first line of resolution .This also includes VIP servicing , support for management events and Line of Business Executive Visits to GBS


  • Primary responsibility of providing Tech support to the Senior Level Executives
  • Responsible for executive support and escalation
  • Act as the single point of contact for Senior Level Executives
  • Be actively available during all the Senior Level Executive visits
  • Alert and quick in responding to Exec’s queries
  • Ensure all Exec setups are made available well in advance
  • Provide solutions to improve Exec supports
  • Should be able to create an Exec support plan & provide the support in case of multi Execs visit
  • Responsible to coordinate with core Infrastructure team for seamless delivery and best practice sharing
  • Prepare weekly/monthly status reports and management presentations
  • Manage vendor and customer relationships associated with areas of responsibility
  • Responsible for Capacity planning, Asset governance and Inventory at site



  • BE / B Tech (Technical 4 year degree)


  • ITIL and MCSE, CCNA certification will be added advantage

Experience Range*

  • 4 to 8 years of related IT technologies and End user operations work experience

Mandatory skills*

  • Collaborative approach ability to work well with others and communicating effectively
  • Problem solving strengths ability to deal effectively with problems or questions posed by our clients sometimes this will involve understanding their systems and processes as well as our suppliers and data in order to find solutions
  • Good organizational and planning skills, with attention to detail
  • Ability to coordinate and execute multiple tasks within a fast paced environment
  • Strong organizational and time management skills required
  • Must be a self-starter and able to work with a minimum of supervision

Desired skills

  • Financial services experience preferred. Relentless sense of urgency, strong intellectual horsepower. Build and establishes credibility and value-add with the business and is respected in both business and Technology organization.
  • Preferably Microsoft Certified Professional and ITIL
  • Advanced Excel

Work Timings*

  • 7am- 4pm and 2 pm to 10 pm

Job Location*

  • Hyderabad

* Mandatory Fields

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Check out the Hyderabad office

Located in a city with a unique blend of heritage and contemporary culture, we enjoy upscale shopping and restaurants, a vibrant nightlife and the iconic Charminar monument.

Close-up side shot of the words Bank of America Merrill Lynch on outside office wall

Street Address

Primary Location:
Hitec City, Madhapur, Hyderabad, 500081