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Operations Analyst

Toronto, Canada

Job Description:

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world.  In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market. 


The Global Bulk Client Support team supports all post-transactional investigations for Customized Bulk FX Clients as well as providing expertise and guidance to clients.  The team currently supports a 7:00 am to 5:00 pm EST daily coverage however hours are subject to change as business needs of clients are reviewed to ensure sufficient coverage support. The Operations Analyst will report to the Department Manager.


  • Monitor, address and respond to client inquiries received by email, phone or fax
  • Answer Incoming client calls
  • Provide best practices and guidance to Bulk FX Clients
  • Other administrative duties
  • Archiving and controlling of department records


  • Client Servicing Experience
  • Working knowledge of AS400/GBS and On Line Support an asset
  • Proficiency with Microsoft Office applications and keyboarding skills
  • Knowledge of the banks Treasury products an asset
  • Excellent communication, organizational and problem solving skills
  • Demonstrated ability to work independently with minimal supervision and also a Team player
  • Ability to meet established deadlines in a fast paced environment
  • Willingness to learn and take on new tasks
  • Post secondary education preferred but not required
  • Experience in financial services preferred but not required

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Learn more about this role

Full time


Manages People: No


Talent Acquisition Contact:

Referral Bonus:

Check out the Toronto office

Located in Canada’s financial capital, we’re connected via the PATH underground network to hotels, shopping and major attractions like the CN Tower and the Hockey Hall of Fame.

Close-up side shot of the words Bank of America Merrill Lynch on outside office wall

Street Address

Primary Location:
181 BAY ST, Toronto, M5J 2V8