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Home Services Specialist III/II

Brea, California

Job Description:

As a Home Service Specialist (HSS) II you will be responsible for processing of loans approved by an Underwriter or an automated decisioning system within designated signing authority limits. You will be responsible for clearing conditions and issuing changes to the terms on previously approved loans. The Home Service Specialist II will be responsible for but not limited to verifying conditions of approval which may include customer income/assets documentation. In addition you will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities. You will also be required to maintain a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors, etc. The HSS II will be the focal point of communication with customer and sales force in the closing process of the loan.

<Home Loans Fulfillment ONLY>
Required skills:

- Minimum of two years processing and pre-underwriting experience.
- Customer service experience.
- Knowledge of conventional and/or government guidelines.
- Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.
- Ability to manage a heavy pipeline of 50 plus loans.
- Strong written and verbal communications skills.
- Ability to use telephone communication skills with customers.
- Teamwork and customer service skills a must.
- Self-motivated and highly organized.
- Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment.
- Flexibility to work extended hour during heavy workload periods.
- Computer proficiency including high comfort level with Microsoft office product suite.
- Math Proficiency.
- Analytical.
- Detail Oriented.  
Desired skills:
- Familiar with FHA and HUD guidelines.
- Government Processing Experience.
- Mortgage processing experience.
-  LPS and AWD familiarity.
- VA Experience.
- Ability to mentor and coach other associates.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Check out the Brea office

Located in North Orange County, we’re just a few blocks from the local farmer’s market and surrounded by more than 175 Art in Public Places installations, like the Orange Grove Fountain.

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Street Address

Primary Location:
275 Valencia Ave, CA, Brea, 92823