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Home Services Specialist I and II

Brea, California

Job Description:

This role is an entry level loan processing role. Associate will process loans approved by an Underwriter or an automated decisioning system. The HSS I is responsible for, but not limited to, verifying conditions of approval which may include customer income/assets documentation. The HSS I will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may process subordinations or resolve appraisal disputes. Maintains a high level of customer service by being proactive in communication with customers, sales partners, including banking center associates, realtors, etc. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Required Skills:

Customer service experience.
Ability to manage a heavy pipeline
Strong written and verbal communications skills.
Ability to use telephone communication skills with customers.
Teamwork and customer service skills a must.
Self-motivated and highly organized.
Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment.
Flexibility to work extended hour during heavy workload periods.
Computer proficiency including high comfort level with Microsoft office product suite.
Math Proficiency.
Detail Oriented.  

Desired Skills:

Knowledge of conventional and/or government guidelines


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Check out the Brea office

Located in North Orange County, we’re just a few blocks from the local farmer’s market and surrounded by more than 175 Art in Public Places installations, like the Orange Grove Fountain.

Street-level photo looking up at Bank of America tower

Street Address

Primary Location:
275 Valencia Ave, CA, Brea, 92823