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Senior Manager - Production Support Services, Global Technology & Operations

Richmond, Virginia;

Job Description:

Overall ownership and accountability for the delivery of the Production Support service for Credit, Sales and Performance, Data and Operations systems.

  • Matrix manage the delivery of the service through reactive & proactive application support teams
  • Senior stakeholder management of Business partners
  • Senior stakeholder management of Operations Partners
  • Stakeholder management of key technology partners such as CIO Delivery teams and CTO Infrastructure teams, and Risk partners.
  • Accountable for the cost of the service to the Business owners including Vendor production costs where appropriate
  • Provide escalation and management of Vendor relationships from a production service perspective.
  • Provide a single point of contact for the Channels Production Service
  • Work with regional Payments teams where appropriate to provide consistent model for end to end Payments production service.

Qualifications

  • 10 years of experience in managing Application Support teams or Production Services.
  • 7+ years of support experience working in critical systems for a large multi-national commercial/corporate bank
  • Excellent written and verbal communication and organizational skills.
  • Strong stakeholder management.
  • Ability to deal with complex information, processes and relationships 
  • Good at handling clients and can demonstrate empathy to client situations and challenges.
  • Strong business acumen, communication and presentation skills.
  • Good ability to navigate ambiguity and quickly establish credibility.
  • Excellent communication, negotiation and conflict resolution skills
  • Excellent communication, negotiation and conflict resolution skills.
  • Exposure to Banking and financial industry with a strong preference for Payment processing

Desired

  • Excellent communication, negotiation and conflict resolution skills.
  • Exposure to Banking and financial industry with a strong preference for Payment processing

Our Team:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20011396

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus: